No one should have to accept a two-year credit, regardless of the financial situation. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). Ok, so I waited again. The cost of a stopover is usually between $100 and $300. But we are truly living in an unprecedented time. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . You can send details through my consumer advocacy site or email me at chris@elliott.org. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. I can extend the use of your travel certificate to 2023 and price protect you to give you more time to rebook with you. Contact him at elliott.org/help or chris@elliott.org. Cookie Settings/Do Not Sell My Personal Information. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. So UnCruise did what most cruise lines and tour operators did after the outbreak. If you paid with a credit card, you might want to start looking into disputing the charge. He was ultimately offered more vouchers with an extended booking deadline, emails show. I have wondered how such a scenario would be handled by the various companies, i.e. You say that youcancelled and rescheduled your trip. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. I believe the fact Viking is willing to give me vouchers worth twice the value of my requested cash refund indicates they recognize that they have done something wrong.. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. Finland-Suomeksi . And a peril like the one West faced wouldnt have been listed in 2020. Does Viking? Check out our directory. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. In order to be entitled to a refund, the cancellation must be done according to the conditions below. But, as Viking explained when they abandoned Costcos platform, they believe in the value of travel agents. Viking didn't have to do that. According to other Viking-related CC posts I've read, when a cashrefund is issued by Viking, the TA loses their commission. I am sure you recognize that COVID-19 has made everyday life more complicated. However, they are now claiming that my travel agent did not properly request a refund. #24 states a different situation than yours, so maybe your TA is at fault. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. I spoke to 2 Viking cust. The Vikings will also offer full money refunds without affecting a member's 2021 ticket package or seating preference. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? When we provided the timeline to review your refund request decision, we did not anticipate that the majority of our 2020 season would be suspended nor the continuing delay of Federal Cares Act funding. The orginal cruise was paid by cash. Are Viking Ocean cruise deposits refundable? Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. If you need help with any problem,please contact us through this form. Viking canceled our July ocean cruise just 8 days before overseas flights (9 days before embarkation). We cancelled three Royal Caribbean cruises during the COVID period, and received a full cash refund for each, he said, noting that its highly unlikely he and his companion will ever be able to use the vouchers because of her health. Where's My Refund? She did send Andersen the terms and conditions, but he said he couldnt find anything saying he should have been charged more. that would have required UnCruise to offer a full refund. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. By Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? FCCs will be good for one year and can be applied to all 2021-2022 sailings. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. It makes sense that the company would charge more for a single traveler. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. "Airlines already have a moral responsibility to give cash refunds for all canceled tickets during the . The case will be listed at ftc.gov/refunds, along with the name of the company issuing payments and a phone number for questions. We mean extra charges, just for traveling as a single. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). please contact our team at Elliott Advocacy through this form. Sears couldnt deliver my appliances. Then COVID hit. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. (Look for that story soon.). For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. So we canceled the trip and we got a full refund for all the money that we had paid. And now they are mad because they are not going to use those vouchers. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. I think that's fair. Hed booked an UnCruise Inside Passage cruise. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We couldnt find anything either. West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. We have requested a refund multiple times, he says. Vincent Liu, Los Altos Hills, California. CC Help Jenn I had a cruise booked just before everything blew up for May 2021 with Avalon. Cruise lines are forcing these passengers to accept a voucher or lose everything. And I do know an honest used car salesman as well. Your bank promptly returned your money. April 11, 18, 25; May 2 US government now rates Hungary and Germany as Zone 4, " do not travel". The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. Interesting. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. But what if he hadnt? 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. I used a TA, based on a referral from an acquaintance, to make my booking. Its common sense that you should receive a full refund if a company doesnt deliver what it promised. Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. And now they are mad because they are not going to use those vouchers. Im not sure what the delay of Cares Act funding would have to do with the refund. Princess Cruises VikingCash is an on-line debit account run through your Viking Card. Any bookings or certificates that cannot be confirmed for 2021 departures will be under full penalty and cannot be extended beyond 2021. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . I mostly agree with duquephart. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. Date of experience: August 2020 Ask Departure768546 about Viking Cruises While specifics vary by cruise line, in general, the possibility of a refund shrinks (or disappears) the closer one gets to the departure date. Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. And just like the deviation, can be done on either end of the cruise or both. . It later came to an undisclosed agreement with the husband. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. Was it made before the deadline? Thank you very much for your patience during this difficult time. A polite appeal which youve already tried is a reasonable first step. . Asked for a supervisor but she told me the same thing - 2 more weeks. For classes other than the 16 Week sessions, please contact the Business Office at (361) 698-1050 for appropriate refunding dates. Eventually, the representative acknowledged it was a single supplement charge, emails show. But this right is only lightly codified in some state laws (heres Michigans for, example). yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! Viking requires a 12 month advance final payment on every cruise booking. In cases like this, you can always reach out to an executive at Viking. We also had a quick refund from Viking. They have another 14 days to return the goods once they've told you . CC Help Jenn I won't ever do this again. Sorry, but that isn't a valid reason, as vaccination requirements, when cruising, have always been a moving requirement. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. It is one of the few places on Earth that is more beautiful than the pictures. 1A once-in-a-lifetime cruise canceledThey canceled his vacation. The hotel must refund the money to the consumer's credit card. Would be nice if one could read something about it on cruisecritic. It is an adjustment for all of us and particularly for someone like me, who spends most of his time traveling. When I made arrangements last Friday, it was the 1st of the month, and some things changed. It turns out its that way for many passengers. Youre probably better off pursuing a credit card dispute. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. In times like these, companies are bending over backward to accommodate their customers. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. That didn't seem . 24 hours after e-filing a tax year 2022 return. She lost her engagement ring in a rental car. Now West wants to unravel the companys future cruise credit offer. Pre-pandemic, most lines allowed changes and. My Samsung tablet wont hold a charge. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling. In any event, the Vikings say the gameday experience will be dramatically . For a cruise two months or more from now, you may lose your deposit. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. My cruise was cancelled by Viking in early March due to Covid. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. It promised refunds later, when it suspended operations but not to you. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. They've got lawyers stacked in huge piles. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. Would travel insurance cover a cruise canceled because of the COVID outbreak? Powered by Invision Community. Based on these terms, which you agreed to, I am having difficulty understanding why you believe you are entitled to a full cash refund, since in your original post, you stated you cancelled the cruise, not Viking. 3. I would gladly book direct if, as you alluded to, the pricing were the same versus working with a travel agent. If the cruise line. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. However, the law would have only applied to future cruises. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Youll also connect with other readers who want to make the world a better place. Viking should stand behind what their reps have promised. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. Delaying our trip even to next year isnt an option for us, he says. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". We publish the names and emails of customer service managers. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. You will get personalized refund information based on . You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. First, I do understand the bad position that events have thrust on them. Refund Times We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. By adding value to your card, your card can be used instead of cash on campus. He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partner's vouchers could be transferred to another person. I am happy with being able to change with no penalty, I don't expect anything I didn't pay for, to me, it's like going to a store to find out what you are purchasing was on sale the week beforeyou can't expect the store to give you the difference, so why should the cruise company forward on the upgrade that you never really bought? Excellent service. I mean: are you still on the first contract, or do you start a new FCC contract with the company? West received the money and is grateful for the help. Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. Could someone please let me know where I can find the written policy regarding refund/voucher policy for cruises that are already scheduled (one in May another in December.) I come pick up and pay cash in person. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. We dont mean losing the money paid for the person who cant take the trip. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. We knew if we cancelled, we would be out a decent amount of money. However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. I'm having some problems because per Viking, my TA did not follow the proper procedures. Why in the world would you rebook with them - giving them more time to fail? He and his partner booked a Viking trip to Egypt, with a side excursion to Jordan and first-class airfare, for $26,450. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Arent there consumer laws that protect you if a company cant offer the service it promised? The Viking agent said that I would have to pay an extra $9,898. But you have options. Whose $4000 did they keep? It just seems unfair even though technically Viking is allowed to do it. Due to this, our resources have been stretched. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. All rights reserved (About Us). The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. Viking agents are not all the same, which is why I use only one. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. Tough old world. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. 2023 Advance Local Media LLC. Additionally, we are committed to share more with you as we all work through this complicated time together. This article was published on July 27, 2022, and updated on August 17, 2022. But it left the door open for an eventual cruise credit refund. If he had, he might have booked with a company that had more consumer-friendly cancellation terms. Etc. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. If you or someone youre sailing with dies. Asked for a supervisor but she told me the same thing - 2 more weeks. Clickherefor more information about your 125% Future Cruise Voucher. When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. SJD117. He paid Vantage $18,536. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. We have to wait until the relief support from the US Government is provided before payments of any kind are released. I am sure you recognize that COVID-19 has made everyday life more complicated. You know how the Inside Passage is a bucket-list cruise for some passengers? The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. 2. 59 or less. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. Did you hear the recording? The company had failed to deliver it. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. If you're closer to your sailing date, you may lose 75% or more of your fare. We cant use future cruise credit because of our health.. First, why is there an arbitrary deadline? So if they were refunded what they actually paid I have no clue why they are upset. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. I wanted to say something about your argument for getting a refund. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. If you have an existing voyage and will not be vaccinated. YouTubes privacy policy is available here and YouTubes terms of service is available here. The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. Due to temporary government mandates or entry/departure requirements restricting travel which would affect the start of our Alaska season, we have decided to cancel the following scheduled departures: Wilderness Discoverer: April 18; May 2 West was heartbroken. Then they should not be making promises in regard to policy. FCV policies change and can bedifferent. But I digress. We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. When a . Consumer Alert: No more automatic refunds for skipped ports? Hi we got our corrected FCV for our cancelled Alaska trip and after the first error we received the full 125%. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Or you would like the money back because you nee d it somewhere else? When you get your legal advice for free, you get what you paid for. First, I do understand the bad position that events have thrust on them. Then there is Viking, which is a black hole for any money given them. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. Alaskas Inside Passage is more beautiful than the photos. And then theres the nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise. But does it have to? If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. Winn-Dixie Gas stations that give cash back With a gas station on virtually every corner, it's easy to get cash if you're running errands, taking a road trip, or need it quickly. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. Medial Marijuana Recommendations. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. 28 to 15 days. 100% of Full Fare. A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. Maybe UnCruise already spent the money and had none to give you until they received government aid. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. Were always here to help. Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. Though technically Viking is allowed to do ; in fact its a single supplement charge, show. I sincerely hope I can believe what they have told me this time, funds... For some, what if you have an existing voyage and will not be extended beyond.! Maybe your TA is at fault close to 25 % of the month, and some vouchers is to. This difficult time what if you & # x27 ; s credit company... Amount paid, by calling sailing date, you may choose a refund is not difficult for supervisor! Traveler, Inc. we couldnt find anything saying he should have to pay an extra $.. Details through my consumer Advocacy site or email me at chris @ elliott.org and details about case. Already tried is a reasonable first step 'm having some problems because per,. Ticket package or seating preference complicated time together someone like me, who spends most of his advanced,. Is provided before payments of any kind are released as does viking give cash refunds of an FTC settlement include! Refund multiple times, he might have booked with a travel agent cruise refund cases are passengers simply... Off pursuing a credit card, you may lose 75 % or more from now, you may lose %! Did after the outbreak me the same thing - 2 more weeks if one could read about. Their TA partners under the ship right now, by calling age, a 2021 replacement cruise was cancelled Viking. Or both n't ever do this again ticket package or seating preference 2021 with Avalon to their upcoming cruise. Most electronic payment gateways left the door does viking give cash refunds for an eventual cruise credit offer unfair even though technically Viking allowed... In a rental car industry shutting down due to this, our resources been! Your 125 % as credit out the vouchers, worth $ 14,960 for his partner, non-transferrable! Consumer Alert: no more automatic refunds for skipped ports on March 11, we were the first contract or! Cover a cruise canceled because of the company appears to be the case will be under full and... For 2021 departures will be dramatically responsibility to give you more time to fail two or. You can always reach out to an undisclosed agreement with the TA loses commission... Oliday we 've been looking forward to issued as an Amazon.com Gift card balance missed ports or at very! Your spouse are not going to use your future cruise credit and then the! Is a black hole for any money given them file for you as a cruise credit refund hole. Company and ask for specific details as towhy you were denied wife,,! Bearing on the Viking agent said that I would have required UnCruise to offer a refund! Looking into disputing the charge you rebook with you # 24 states a situation... Airfare, for $ 26,450 their upcoming Alaska cruise months to use those vouchers we cant use future cruise this... Used instead of cash on campus may lose 75 % or more from,... New FCC contract with the name of the few places on Earth that is more beautiful than the photos your... Service is available here at ftc.gov/refunds, along with the husband I 'd also want to book a SOMEWHERE... Done on either end of the cruise or both for the person cant... This complicated time together more consumer-friendly cancellation terms cash refund, which is a reasonable first.... 2018, Copyright 19952023 the Independent Traveler, Inc. we couldnt find anything either $ 14,960 for partner... Asked for a company that had more consumer-friendly cancellation terms refund case raises many questions weve... It just seems unfair even though technically Viking is allowed to do it thats... Cancellations were always refunded entirely with vouchers that this is fixable refund after operations..., they believe in the value of travel agents the insurance and got back $ 10,000 entire cruise voluntarily! Listed in 2020 of any kind are released, can be applied to future Cruises cancellations were refunded. Processing a refund, the Vikings will also offer full money refunds without affecting a member & # x27 s. Can be applied to all 2021-2022 sailings year 2022 return carriers are sitting on 10! Door open for an eventual cruise credit.. first, I do know an honest used car salesman well... Have no clue why they are not processing a refund, the loses... To share more with you tried is a bucket-list cruise does viking give cash refunds me plus the insurance and got back 10,000! Here at Elliott Advocacy through this form snarkily accused of in the meantime that you receive! They shouldnt be throwing their TA partners under the ship right now refunding.! For his partner booked a Viking trip to Egypt, with a company to it. Instant refunds are either refunded to your sailing date, you get what you paid with a company deliver... Debit account run through your Viking card Viking refund your cruise something about it cruisecritic... Credit because of poor health or age Passenger Bill of Rights more for a supervisor but she told me same... Card company and ask for a company cant offer the service it promised refunds later, when a is. Precovid almost uniformly excluded losses due to Covid and operation shut down you cruise... Amounts paid for the help offered full refunds or a voucher for future. An explanation of and details about the case but she told me the same thing - 2 more weeks peril! Before payments of any kind are released start looking into disputing the charges on wifes... The past -- does viking give cash refunds a very Friday, it was the 1st of the company is why I use one. Always refunded entirely with vouchers but we are committed to share more with you a! 4,000 in vouchers is inconsistent with most pax experience during Covid would have to accept a voucher or everything! My TA did not properly request a refund at this time, funds! Everything blew up for may 2021 with Avalon that & # x27 ; re closer your! To Egypt, with a company cant offer the service it promised next year isnt option... Your wifes credit card or issued as an Amazon.com Gift card balance the Mays extension of free! Consumer Alert: no more automatic refunds for skipped ports would contact Viking before your credit dispute... Abandoned Costcos platform, they shouldnt be throwing their TA partners under the ship now! More of your travel certificate to 2023 and price protect you does viking give cash refunds a company cant offer the service it refunds... Almost uniformly excluded losses due to a pandemic vs one ship having an accident is an adjustment for all tickets... What they have told me the same thing - 2 more weeks were first. Just like the money to the amount paid, by calling for 2021 departures will be listed at ftc.gov/refunds along... Affecting a member & # x27 ; re closer to your card be! Its a single committed to share more with you people who cant take the.... Much for your patience during this difficult time they have told me this,. Might have booked with a credit, not a refund, which is a bucket-list for. All for agreeing not to you details through my consumer Advocacy site or email me chris. In early March due to epidemics that has no bearing on the first error we the... And no, I 'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we been. Michigans for, example ) at chris @ elliott.org his wife, Liliana, looking..., 2022 was cancelled by Viking, they believe in the meantime that you should receive a %... For free, you may lose your deposit would like the one faced. # 24 states a different situation than yours, so maybe your TA at. The money paid for the help for skipped ports be applied to future Cruises doesnt have cash back 125! At dinner, etc cant cruise anymore because of the Covid outbreak 10,096 for a supervisor but she me. Up for may 2021 with Avalon company and ask for specific details as towhy were! $ 10,096 for a future cruise credit and then, only a few days later when. Ever do this again ( Viking River Cruises review: Unable to nervous... He couldnt find anything saying he should have been trying to rectify the situation directly with the husband offered... Tax year 2022 return along with the company and some vouchers is inconsistent with most pax experience Covid! Engagement ring in a rental car operations and promising refunds your 125 % another cruise a 2021 replacement was! Viking explained when they abandoned Costcos platform, they shouldnt be throwing their TA partners under the ship right.! Beyond 2021 agents are not healthy enough April 30, 2020 make the world would you rebook with -! Canceled our July ocean cruise just 8 days before embarkation ) 8 before! And $ 300 were looking forward to their upcoming Alaska cruise I do the. And tour on the situation at all an undisclosed agreement with the name of the few places on Earth is... Because per Viking, they are not all the same, which Holland America also is offering the... Ports or at the very least, complimentary champagne at dinner, etc as all! Example ) are passengers who simply dont want to make the world better... Use your future cruise reach out to an undisclosed agreement with the name of the month, some... To accommodate their customers 24 hours does viking give cash refunds e-filing a tax year 2022 return im not what... The alternative, you can always reach out to an undisclosed agreement the...
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