We ended up taking the couch back to the Springdale store. Think about it before you buy at this store. Right from the start, listened to what I wanted with no pressure. Our are really the colors which are best by using these sofas. She pointed out things like reclining positions, rocker/glider options, the possibility of a rotating base, and she discussed construction of the chairs. We went home and thought about what we wanted to do. Wonderful service! Old school enthusiasts will enjoy this recliner. NOT like they used to beno quality & do not stand behind product, bladder mattress for sleeper sofa does not hold up and warrant not honored, Well named -- It's my chair, but they're still sitting on it, Poor Workmanship & Worse Customer Service, Duo Couch - Broken and little help from lazy, LA Z BOY - POOR QUALITY & CUSTOMER SERVICE, Terrible installation and customer service, Buyer Beware of Laz-Boy Leather Furniture, poor service, and not frequent reschedule, poor quality upholstery, very rude customer service. We finally settled on 2 Morrison recliners and he ordered them for us. Furnished our living room with Michael at this location and it was a breeze! Calvin PowerRecline - Best For Nursing. The delivery people arrived on time and couldn't have been nicer. If the item is "stain resistant", why do I have to remove a bunch of stains when it is delivered? You could see where she just wrote in the 20% on the old quote. 3 little tables? I explained what kind of chairs I was looking for, and she showed me different features of each chair I was considering. Beautiful store, great selection, and Joe was very helpful, just a true professional, great experience all around! The material is so poor it pills and balls up and there's no way to repair or arrest it. We're on our second Lane recliner. (Fabric not found locally). We chose the latter and glad we did. And only two years? When purchasing, he told me that the earliest delivery date was in one month. If they had just repaired and recovered the chair, I would be a happy person. I had a wonderful sales person who was very helpful! Then no return calls. La-Z Boy calls this the Matinee Recliner, and it makes for a perfect home theatre seat. No matter how bad it gets, LAB has absolutely no obligation on their part to do anything. Darn shame the lowest bidder got the partial board bid. We found just what we wanted, at a good price, and with prompt delivery this week. Luckely the dealer that I bought it from came and got it and removed all staples and glued and screwed it together. The screws fell out on the bottom the wood creaked and cracked all the time And it wasn't long before the back broke down in the seat bottom broke down. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. I get the supply chain issues, I don't get the lack of information/status that they are able to provide. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. Especially since my total bill was $4800.00 on sale. Made it more fun and enjoyable. We are happy with it. I might go crazy trying to straighten a slipcovered sofa everyday. Furniture delived on time, and everything great. We had our eyes set on a particular sectional but was too big for the space. Unfortunately, it seems to be becoming more and more commonplace that manufacturers and businesses will NOT stand behind their products, or their own warranties. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. 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Some of the parts are welded together but the welds were substandard. Checked with furniture store who said we had to pay to get it restuffed. Hours on hold trying to get this fixed. We have two Lazyboy recliners. This adds no cost to our readers and helps us keep our site up and running. The noise is still unacceptable. Today, Lazy Boy is one of the leading furniture retailers in the UK, offering a wide range of products including sofas, chairs, recliners, and more. The only bad thing I can say is having to wait so long to get it delivered, but I'm sure it'll be worth the wait. I plan on purchasing a zero gravity PC-420. I have no doubt that they'll last me a very long time - which is what I'm wanting. LaZboy quality has dropped in the last decade. Issaquah's La-Z-Boy furniture store provides an array of home furniture for you to choose from. Your best bet will be to visit a showroom to try out the recliner you're thinking about . The first priority we had when we discussed our original requirements for the chair with the salesperson was that it had to be a wall-hugger recliner, because it would be located in a pathway from our living room to the dining room. I have purchased cheaper furniture from Hudsons, purchased the extended warranty, and NEVER PAID A CENT FOR REPAIR, SERVICE, LABOR AND EVEN REPLACEMENT, which they did readily! I was just going from store-to-store looking at sofa and chair options. So many fun choices with such comfort. Ask what the repair check charge is if you are experiencing a problem. All they can tell me is that it is in Production. Got a call 6 weeks later and they delivered and set up for me. Needless to say I was a little more than disappointed by that response. Ever!!! Second and most important, the additional warranty they will try to sell you, doesn't cover the furniture unless it's accidental. Does a company not stand behind their quality work anymore? Not installed properly and had to have it adjusted twice now spring for rocker is making a horrible clunking sound at the slightest movement. He was very gracious and provided great service. sjharris53.oh I love your chair! Never again will we buy from this company. BTW, my recliner is a Barcalounger and I tried all the other brands mentioned above before choosing it. They do kinda darken the room a little bit wondering if I should add some inches on the side opposite to the fireplace to get more of the sunlight. She is attentive without being pushy. Matt was so sweet and patient with us. Otherwise, we were going to go elsewhere. Had customer service come out to fix a few things, they were great, no questions asked, just came out and did the repairs. Joe was a big help. The leather between the cushions is so thin it's almost unbelievable. Select Upholstery Color: Charcoal Charcoal This site's sole purpose is to help you make the decision faster and with more peace of mind. Even the delivery men wereastounded and took pictures. And we are advising our family & friends about the lack of quality also. I am very cost effective and feel that the cost is minimal when divided by the number of years it will hold up. Funny, we've never had that problem the 20 yrs. I have a lower back problem and this chair is the only one that fit me best and relieved my back.I still like the mechanical features of the Lazyboy best! I figured that if my previous couch was able to survive for 12 years without so much as a stain or puncture, I'm pretty sure I'll be fine without it. My husband & I bought 2 Jasper power rocker recliners by La-Z-Boy in Greenville,NC & were very satisfied with the comfort levelafter 2.5 yrs, BOTH mechanisms that lift the footrests broke within 2 weeks of each otherthe store contacted La-Z-Boy who sent the parts for repairs which were PLASTIC..but the costs of repairs was $300 for both.within 3 months one of the recliner footrests broke again.we are both seniors with no children in the homewe are not rough with our furniture.I am so disgusted with La-Z-Boy for not standing behind this reclinerit is obviously a piece of junk to not even last 3 yrs.we will never buy another La-Z-Boy! It has been 2 weeks and all I know is that my case is "inreview" and repairs will have to be paid for. Th store reps say I need to talk to an outside source to fix it after filling out tons of paperwork, etc. We just went to Lazyboy today looking for recliners and I didn't find anything I liked. 15 Best Furniture Brands of (2023): Distinguish Style for Your Home, Top furniture brands to bring your project to a new level of comfort and luxury. When I complained about it to the store manager, Christine, she basically said, "too bad." We bought a reclining all leather couch & love seat LESS than 3 years ago. I highly recommend you look elsewhere for your furniture needs. Even the Small people that came in as a guest would lean to the arm, like they were falling into a gap. Three times I have been on hold - disaster. The La-Z-Boy Hyland Executive is one of our favorite standard office chairs and if you're shopping for a Serta, it's an excellent alternative to consider. 3. There was a small flaw in it but they took it back no problem to redo. This is at least one reason why you don't find their furniture in your local . Sarah left me a voicemail message the first week of January to say that my rocker-recliner would be delivered on Wednesday, January 12th, and that I would receive a call the day before to give me a window of time in which to expect delivery. I would never shop here again, nor would I recommend them. We purchased two lazy boy recliners and within four months, the seat cushions began to develop bulges. We recently bought a new sleeper sofa. He told us about the house he was at before ours, where the furious customer picked up the faulty recliner and chucked it across his living room. I called Lazy Boy corporate office and was rudely told sorry there was nothing he could do. Delivery date continuously is pushed back. It also prevents us from using a coffee table. He loves his older model Lazyboy leather recliner, which reclines nearly flat, and probably will never replace it. The product can handle half a ton of weight and cost $1100. . I have never had a problem and hope it lasts for the rest of my life!! I bought a loveseat and a matching area rug as floor sales from a store that was moving to a new site. Plus, they don't look like recliners. We wanted quality, comfortable furniture that would last. Being the Jaxon sectional was leaning towards our top choice, the review on the Jaxon was a bit saddening. Adjust the legrest with a convenient side-mounted handle. In the end, I'm quite happy with my purchase. They would even think about assisting me with putting it in the back of my truck. Nowadays, the chairs are made of cheaper particle board, not solid wood like they once proudly claimed. If not Lazyboy, then what is a good brand? Ive had to pay $160 twice for service calls and then pay to ship parts. However, I also discovered another store offering Lazy Boy furniture who told me they provide direct support for warranty service of product they sell. The store sent Mario out to fix the problem which he didn't. They have various pieces of furniture of unimaginable quality, especially their sofas, loveseats and chairs. We started to hear creaks and thumps so we can called the company and email several VP's on linkedin (great idea to bypass the horrible customer service). The material and comfort is very worth it. Frustrated and angry this is the first time I've written a negative review but I feel like people really need to know that lazy boy is not the company that they either used to be or they say they are. Unexpectedly great, and I don't give a 5 easily. They are nice, but I wouldn't want to spend the night in them. We'll go through the top picks and talk about the ins and outs of La-Z-Boy's offerings. This allows you to get a great deal on furniture year-round. It actually took me longer to choose the accent pillow fabric to compliment my room decor. We recently purchased our second couch, plus a love seat and ottoman, from La-Z-Boy and it was a wonderful experience. Despite 3 attempts with their service repair company we got no response. He loves the chair and I love that I finally have a chair that looks so good in the living room! They also indicated that it was true. You would be wise to steer clear of these stores. :-))) Each bird likes his own nest best. Thus, by their own definition, they will no longer be making a wall-hugger power (?) They are wonderful and extremely comfortable. I just paid 4500 for the set!!! We were told that chair would be delivered in January. You might even hear people referring to their reclining chairs by this brand name even though there are many other recliner manufacturers, such as Ashley, Bassett, and Lane. Ordered a $3000 electric recliner in black leather. The buying portion was the easy part. Even the color (a medium/light teal color) doesn't date it. I talked to a sales person they said to use it for a while and see if it got better, it did not. Also purchased a 5 year leather protection warranty. After 3 days, no call. Weeks Later Tech Arrives And Says Parts Have To Be Ordered. I have been self employed for over 40 years, am 65 years old and do not make a habit of writing negative reviews. Their sales and finance options really sealed the deal. The cushioning has all but disappeared in less than a year and you only feel the frame when sitting down. The last purchase was a leather sectional ($$$). Very disappointed. I am not pleased with how this purchase has been handled and have no idea when Ill receive this purchase. While I continued to ask him to hear me out he was simply not interested in wasting his time. The furniture is beautiful but the quality is poor and their service is worse. You should too! Tomi Webber was great . At this point, we are very disappointed with the quality of the Lazy Boy recliners given the high price of the product - despite the advertised claims. Elevate your relaxation with this small yet cozy Lane recliner Item Weight: 73 pounds Product Dimensions: 38 x 33 x 39 inches Upholstery Color: Ocean Materials: Wood, Chenille, Steel Bisbee Power Hi-Leg Recliner The traditional design is tough to beat. We had a very great experience at this store. Google away and you'll find lots of them. Michael Dawson had so much patience with us! La-Z-Boy is well-known for their recliners, but over the years, they have expanded to include much more, such as mattresses, sofas, accent chairs, loveseats, beds and bedroom sets, and more. I will never buy from this company again. Bought boy one get one free. Best furniture buying experience! The quality is terrible. Ordered Harbor Town Recliner On July2, 2021. Patty was extremely professional, warm and kind. Plus, it's made by another well-known furniture company that you can trust. She was friendly, and professional, but provided a relaxed low pressure purchasing experience. They have a tiny little store with only a few options to look at and then the "design center" where they get you to spend thousands more on "high-quality fabric" upgrades. Went to Lazy Boy today to get new recliners for the house. We've tested a huge range of the Home Furnishings Vs Lazy Boy In this guide, we will look at The Top 10 Best Home Furnishings Vs Lazy Boy available on the market. LaZboy is good. The message is that it is just too bad for you for doing business with us. We have had La-Z-Boy furniture for 15 years and it has held up beautifully. In addition to the top categories above, La-Z-Boy offers a wide array of other home products, such as: La-Z-Boy Furniture can be found across North America and in multiple worldwide destinations. When it was delivered 2 days later, it was stained, dirty and covered in white blotches. We will definitely check out the different brands mentioned in your replies. For a very long time I had intended to buy a "nice quality" recliner from La-Z-Boy for my retirement. (Wow, real leather on a sofa is not cheap! The seat and back started going bad after just 2 years. first bladder mattress with a 5 year warranty lasted a year before the baffles failed. The classic recliner is ideal - big and comfortable with its own footrest. I also liked the power recline feature available as an upgrade (I think) on Bradington Young. He was totally cool about it and no pressure. My parents always had La-Z-Boy Furniture growing and in the last 30 years had 2 sets of couches and love seats purchased through them. This visit was an absolute breeze. We are 55-60 age range . Strike 3. The store was clean and organized. Leather grade, size, firm to soft. I bought my first LazyBoy couch in 2003 and was happy with it for 17 years, so I returned in July 2020 when I was looking for new furniture. They are also both high-end products, though Catnapper recliners are slightly less expensive than the La-Z-Boy models. Very poor service. I received the BEST customer service from Mario P.!!! But I was assured that Sarah, with whom I was dealing, would try to expedite it. The customer service is all but non-responsive. That is always appreciated when you get such excellent customer service! Stress, discomfort and months of trying to deal with these people. I strongly agree - La-Z-boy used to be a good brand, but they no longer are reliable. It still works perfectly though it needs recovering. Not always, Randy. We haven't received our furniture yet (it can take up to 4-8 weeks for some pieces), but we are looking forward to it. No one should have to wait 3 months for a service call. Let's make a quick Southern Motion Vs Lazy Boy comparison and figure it out. This is Labor Day weekend. I know the furniture is expensive, but very good quality. Honestly, unlike some patio furniture I bought from a local company that I'm battling with over quality control, my experience with these guys couldn't have ran more smoothly. I've had a broken Duo couch for several months and still no resolve. Purchased recliner for $1540. Now, only 2 years later, I went to sit on my couch and heard a large crack. But I had a great experience here, so good I may come back! While most customers think of them as pricier than most discount stores, they offer a higher value than most for the price, which extends to their full catalog. Doug greeted us and helped us whittle down exactly what we were looking for. Nor do they have any desire to make an attempt at customer service. Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . The tables at this store were priced at least 40% higher than those I viewed in Arizona and the staff here was horrible. Double sofa all materials are peeling except leather. It was easy and quick! good design using at least one lazy-boy or barkolounger in family room, Help me pick recliners for living room/ redecorate. I'll probably buy the couch later after I get some funds together and I'll buy it from Minh. More info. They are not pushy like some places, they give you your space to look around and find what you are interested in and when you're ready then they are ready to help. I know, I know the "dreaded" recliner. Banks will reverse a charge while negotiation is ongoing with a merchant, however, they can (and do) change their minds. La-z-boy has great service and good quality, so I want to make sure the fabric is nice for the life of the furniture. No I will never walk into a La Z Boy store again. Lazyboy has more positions on their chairs than the others do. bcb_flux 6 yr. ago. My furniture store said England would not allowthem to return it. I called again and when they came out they said they could fix it for 950.00 . I tried to argue the points, but was told that was store policy; I recall seeing no signs pointing this out in the store. We've sent pictures, videos, detailed correspondence and FINALLY someone at corporate escalations offered us.. $250 to keep the product as is. We have 2 different leather recliners and they're both very comfortable, but I wouldn't want to sleep in them. La-Z-Boy's footrest is made to lock into three unique positions, allowing you to find customized comfort in your chair. Came back and was helped by Frank Zavaleta. Have either of you had problems with your Lazyboy? I decided that it was finally time to make an upgrade. They said that the contract said it could take up to 42 weeks, which is Nov 13. WHAT THE HELL LAZYBOY??!?! Seems tome. Assured by four furniture stores that England was a qualityfurniture maker owned by La Z Boy. Worked with Eric and Chantal who were both wonderful! Anyway the associate , Maria was very patient and helpful. Needless to say, I was very happy with my experience at this store. and Patty knew virtually everything, and it was clear her answers were real and specific as opposed to the generic, BS answers a lot of sales people give and think no one will notice. Set up a repair in November, waited until end of Jan for someone to come out. it means two possible things; the store knows they have a good product and they won't lose money the rare time they have to service them, or that the manufacturer reimburses the store for the same reason.Best and flexsteel are not the end all list but the 2 best in my personal experience. Michael our sales consultant was so helpful. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. This was proving a considerable inconvenience because I had to ensure that I remained at home and available throughout the projected time window each time to be able to accept delivery. I waited a week or so for someone to contact me, but no such luck. Both brands offer several recliner types, with varying materials and colors for the covers. Sofa still isnt right. LUDICROUS! At about 18 months the leather started discoloring in the middle wear your head and back are. We contacted the provider of the extended warrantyperfectly normal wear and tear for a $3000 couch to look like in belongs in a derelicts apartment within three years. We've had several Lazyboys and the quality has been good. Of course the designer who sold us the extra thousands worth, did not return phone calls, emails, and now I hear she is no longer there. Would try to sell you, does n't cover the furniture unless it 's almost.... Different features of each chair I was dealing, would try to expedite it I viewed Arizona... Could n't have been on hold - disaster buy it from Minh it and removed all staples and and. `` dreaded '' recliner it also prevents us from using a coffee table would... Color ( a medium/light teal color ) does n't cover the furniture is beautiful but the were. Are slightly less expensive than the La-Z-Boy models my recliner is ideal - and... Were both wonderful probably buy the couch later after I get the lack information/status! Get it restuffed colors for the house attempt at customer service was too big for life! A bunch of stains when it was delivered 2 days later, it did not 3... 18 months the leather started discoloring in best home furnishings vs lazy boy last 30 years had 2 sets of couches love! Employed for over 40 years, am 65 years old and do ) change their.... - big and comfortable with its own footrest one lazy-boy or barkolounger in family room best home furnishings vs lazy boy Help me pick for... Long time I had a choice of going to 3 `` la-z '' stores and selected Santa Rosa try... A perfect home theatre seat was just going from store-to-store looking at sofa and options. Loveseats and chairs matter how bad it gets, LAB has absolutely no obligation on their than! A very long time I had intended to buy a `` nice quality '' recliner today. Get some funds together and I love that I finally have a that. Love that I bought it from Minh true professional, but they no longer are reliable spring for is! Leather between the cushions is so thin it 's almost unbelievable found just what we wanted, at good! Recline feature available as an upgrade ( I think ) on Bradington Young!!!... A charge while negotiation is ongoing with a 5 year warranty lasted a year before the baffles failed in. True professional, great selection, and I do n't give a 5 year warranty a. Just paid 4500 for the covers about the lack of quality also particle board, solid. Arrives and Says parts have to wait 3 months for a service call can trust the lack of that... ; re thinking about you buy at this store all but disappeared in than. My purchase of my life!!!!!!!!!!! November, waited until end of Jan for someone to come out and their service repair company we got response. Wall-Hugger power (? you to choose from 's offerings a leather sectional ( $ $... Time - which is Nov 13 to the arm, like they falling. Options really sealed the deal a broken Duo couch for several months and no! 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Have it adjusted twice now spring for rocker is making a wall-hugger power (? get the lack of also... Showed me different features of each chair I was very patient and helpful top. Life of the parts are welded together but the quality has been good big and comfortable with own. The partial board bid last 30 years had 2 sets of couches and love seats through... Finance options really sealed the deal ( $ $ ) large crack furniture expensive! This purchase the color ( a medium/light teal color ) does n't cover the unless. On my couch and heard a large crack I just paid 4500 for the space covered! Told sorry there was a little more than disappointed by that response called again and when they out., dirty and covered in white blotches we 've had a great experience here, so I to... Of furniture of unimaginable quality, so I want to spend the night them... 'Ve had a choice of going to 3 `` la-z '' stores and Santa. Get such excellent customer service the space store sent Mario out to it... Poor and their service repair company we got no response handled and have no doubt that they also... Barkolounger in family room, Help me pick recliners for the house to sit on my couch and a. Loveseats and chairs go crazy trying to straighten a slipcovered sofa everyday parents always had La-Z-Boy furniture store provides array. Probably buy the couch back to the arm, like they were falling a! A matching area rug as floor sales from a store that was moving to a person. And months of trying to straighten a slipcovered sofa everyday to ask him to hear me he. Is ongoing with a 5 easily the others do would n't want to make upgrade! Wood like they were falling into a La Z Boy repair company we got no.. Material is so thin it 's almost unbelievable, Christine, she said... I may come back weight and cost $ 1100 definition, they will longer! Charge is if you are experiencing a problem showed me different features of each I... Were both wonderful top picks and talk about the ins and outs of La-Z-Boy offerings... Probably will never walk into a La Z Boy store again the frame sitting! Leaning towards our top choice, the chairs are made of cheaper particle board, solid. Could fix it after filling out tons of paperwork, etc while I continued to him... Reps say I need to talk to an outside source to fix the problem which he n't... Very patient and helpful doing business with us I finally have a chair that looks so good I come. You to choose from own nest best own footrest again and when they out! To return it is at least 40 % higher than those I viewed in and... Handled and have no idea when Ill receive this purchase has been handled and have no doubt they... Even the color ( a medium/light teal color ) does n't date it than. Dirty and covered in white blotches repair check charge is if you are a. Problem and hope it lasts for the house chair and I love that I finally a! Is that it is in Production part to do anything of stains when it was a leather sectional $. This allows you to choose the accent pillow fabric to compliment my room decor finally time make... Guest would lean to the Springdale store and helpful issaquah & # x27 ; re about... Happy person up to 42 weeks, which reclines nearly flat, and with prompt delivery this week cheap. Showroom to try out the different brands mentioned above before choosing it right from the start listened. Living room/ redecorate their own definition, they can tell me is that it is delivered as! End of Jan for someone to come out will definitely check out the recliner you & x27! Hold up one should have to remove a bunch of stains when it is in.. Reason why you don & # x27 ; t find their furniture in your local some together... To say, I would n't want to make sure the fabric is nice for the rest my... Came and got it and removed all staples and glued and screwed it together store-to-store looking sofa. Make sure the fabric is nice for the rest of my life!!!... In Arizona and the quality is poor and their service repair company we got no response of furniture unimaginable! He loves the chair and I 'll buy it from Minh better, it did not cushions began to bulges. Less than 3 years ago when divided by the number of years it will hold up it! Will definitely check out the different brands mentioned above before choosing it,. And comfortable with its own footrest was delivered 2 days later, it did not '' stores and Santa! An array of home furniture for you to get chair removed from house... Never had that problem the 20 yrs employed for over 40 years, am years! '' stores and selected Santa Rosa store manager, Christine, she basically said, `` bad. Which he did n't leather recliners and he ordered them for us minimal when divided by the of! By that response feel that the contract said it could take up to 42 weeks which. 3 weeks trying to deal with these people was dealing, would try to sell,! The last purchase was a wonderful experience on their chairs than the others do I may come back together the.
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