The request is well formed but the request is not valid. Quickly get estimated shipping quotes for our global parcel delivery services. What do you need for first week in new apartment? UPS Account is not authorized for UPS Premier Gold. Valid length is 0 to 35 alphanumeric, Invalid forward agent address line 3. Mail Innovations shipments are limited to 1 package. Valid length is 1 to 7 numeric, Invalid or missing Product/Unit/UnitOfMeasurement/Code for product number {0}. No more than 2 Reference Numbers per shipment and 5 Reference Numbers per pack age may be given. Missing or Invalid Mail Innovations Cost Center. Without warnings - Indicates the request has been processed as anticipated. MovementReferenceNumber must contain alphanumeric characters only. The Worldwide Express Plus Surcharge is unavailable with the selected service. The UPS Shipper Account number is invalid to be used as the Emergency Contact. Parameter name: value [Solution] Hard 120206 - Missing or invalid ship to StateProvinceCode [Solution] Hard 121210 - The selected service is not available from the origin to the destination [Solution] The UPS Returns Flexible Access option is available for US and Puerto Rico shippers only. Either credit card or account number information is needed but not both. Missing or invalid package notification code for package {0}. Your UPS Account number is not authorized for Dangerous Goods shipments with CAO TransportationMode. The application may re-issue the request at a later time. Missing product weight unit of measurement information for product number {0}. Exceeds maximum number of allowed packages. The selected service is not available to residential destinations. All Marine Corps freight and personal property shipments throughout the commercial transportation system and the Defense Transportation System (DTS) require a four character TAC assigned from HQMC in lieu of a Line of Accounting (LOA) or Standard Document Number (SDN). See UPS Declared Value topic for more information. Invalid or missing sold to phone number. Invalid or missing other charges description. ShipFrom PhoneNumber must be at least 10 alphanumeric characters, ShipFromPhoneExtension must contain only numbers, ShipFromPhoneExtension is only valid if a phone number is given, ShipFrom phone number cannot be more than 15 digits long. Invalid discount monetary value. UPS does not offer dangerous goods service from the selected Origin country/postal code. The requested Void was successful, but the associated Pickup was not Cancelled. Your UPS Account number is not authorized for shipping Special Exceptions. You may have received this error for a number of reasons. Invalid or missing international forms form type for shipment with return service. Missing commodity information for package{0}, Missing package NMFC prime code of commodity for package{0}, Missing package weight container information for package{0}. Verify your account is listed. Using standard package rates. DryIce DryIceWeight UnitOfMeasurment Code has invalid value. Missing InternationalForms/RoutedTransactionIndicator. (#120412) The issue is that the UPS account # you are trying to use for the 3rd Party or Recipient Billing does not match that address information for that account in the UPS servers, or the customer has disabled their account for third-party/recipient billing. EmergencyContact is required when EmergencyPhone is provided. However, more than likely it's because your shipper number (Account Number) from the Shipping API was not added to your ups.com profile. Applications should not re-issue requests with Hard errors without first correcting the error. UPS Account is not authorized for UPS Premier Silver. To set these settings as your default preferences, choose Select These Shipment Settings as My Preferences at the bottom of the Add Shipping Options page. Your UPS Account number is not authorized for shipping E-Cigarettes in WWEF shipment. Copyright 1994 - 2023 United Parcel Service of America, Inc. All rights reserved. Valid length is 1 to 30 alphanumeric, Invalid ultimate consignee state province code. The Certificate of Origin is unavailable with the selected accessorial. UPS does not offer Biological Substances, Category B service from the selected origin country/postal code. Shipper phone number cannot be more than 15 digits long, The country associated with Shippers ShipperNumber must be the same as the shipments Shippers country. Valid range is 0 to 35 alphanumeric. Package exceeds the maximum size total constraints { description}. Missing or invalid CommodityRegulatedLevelCode, Missing or invalid packaging type quantity. Invalid MovementReferenceNumber . A single ChemicalRecord cannot be All Packed in One. Shipper has no SDL contract and is not eligible to ship SDL shipments. The Ship From Country is invalid for the credit card. Missing product unit information for product number {0}. Please attach the international forms to your shipment. Missing or Invalid Height for HandlingUnits {0}. Access Clients under the Maintenance dropdown 2. Itemized Charges are not valid for this service. Should indicate one time POA or Balnket POA, Missing or Invalid Forms EEIFilingOption EMailAddress, Missing or Invalid Forms Product ExportInformation, Missing or Invalid Forms Product ScheduleB Quantity (line 2), Missing or Invalid Forms Product ScheduleB UnitOfMeasurement Code (line 2), Missing or Invalid Forms EEIInformation License Code, Missing or Invalid Forms EEIInformation License Number, Missing or Invalid Forms EEIInformation License ECCNNumber, Missing or Invalid Forms EEIInformation LicenseLineValue, Missing or Invalid Forms DDTCInformation ITARExemptionNumber, Missing or Invalid Forms DDTCInformation USMLCategoryCode, Missing or Invalid Forms DDTCInformation EligiblePartyIndicator, Missing or Invalid Forms DDTCInformation RegistrationNumber, Missing or Invalid Forms DDTCInformation Quantity, Missing or Invalid Forms DDTCInformation UnitOfMeasurement Code, Missing or Invalid Forms DDTCInformation SignificantMilitaryEquipmentIndicator, Missing or Invalid Forms DDTCInformation ACMNumber, Missing or Invalid Forms EEIInformation is OptOutNotification, Missing or Invalid Forms Document Account Number not enrolled, Missing or Invalid Forms EEIInformation invalid for SDL shipment, Missing or Invalid Forms EEIInformation ITN or SRN, Missing or Invalid Forms SDL shipment indication for products, User generated forms size exceeds total allowable limit for shipment of 50MB. Please contact your Account Representative for resolution. Invalid InternationalForms/InBondCode. This may happen due to any of the following reasons: The account number you are using for the third party billing does not match the address information in the UPS server. UPS does not offer dangerous goods service to the selected Destination country/postal code. Your UPS Account number is not authorized for shipping Alcoholic Beverages. Exceeds the maximum number of packages allowed for the packing list. Copyright 1994- The following tables lists the errors that UPS may return in response to a request. Valid length is 1 to 35 alphanumeric, Invalid producer address line 2. The following error codes can apply to all APIs. Return Service Type is required for Mail Innovations Single or Dual Return shipment. Missing or Invalid Code in UPSFiled. Missing or Invalid Page Size for UPS Premium Care Form. No more than 3 address line information can be given for ultimate consignee address. Errors - will return two different levels of severity. Valid value is 1 to 35 alphanumeric, Invalid sold to option. Shipping System is unavailable, please try again later. Invalid EmergencyPhone. Missing schedule B information for product number {0}. Invalid or missing sold to company name. Missing or Invalid MI Dual Return Shipment Key. UPS Access Point Economy Service shipments must have a Hold for Pickup at UPS Access Point or UPS Access Point Delivery Shipment Indication Type or must be a Return shipment. HazMat Quantity is absent or doesn't meet specification. A displays beside each field and a summary line in the What You Have Mapped So Far box shows the linked fields. Why do I get missing/invalid shipper number error when attempting to use the Shipping API? Can I use my UPS account number at a UPS store? Notification language-dialect pair not valid. Valid length is 1 to 35 alphanumeric, Invalid or missing ultimate consignee addressLine1. Your UPS Account number is not authorized for Mail Innovations Dual Returns Shipment. Invalid Pallet Description for package {package number}. The Weight format provided in the CN22 form is invalid. UPS Freight Less-than-Truckload (LTL) transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities (UPS). Invalid or missing ShipFrom tax identification. Valid length is 0 to 35 alphanumeric, Invalid or missing intermediate consignee city. Valid length is 1 to 10 alphanumeric, Invalid or missing blanket period begin date. Customs Invoice is required when the shipment is tendered to UPS. Bill Receiver is an invalid payer of an international return movement. Using user generated forms is not permitted. Valid format is yyyyMMdd, Invalid license exception code. Please correct. The maximum dimensions for a pallet are ({0}) cm by ({1}) cm by ({2}) cm for the selected destination. The package weight cannot be greater than the service's max weight. A UPS tracking number, for domestic packages within the United States, will usually start with 1Z followed by a 6 character shipper number (numbers and letters), a 2 digit service level indicator, and finally 8 digits identifying the package (the last digit being a check digit), for a total of 18 characters. Please contact your UPS Account Representative for assistance with this issue. The maximum total size constraint (length + girth, where girth is 2 x width plus 2 x height) of a UPS Returns Flexible Access package is . The requested billing option is unavailable with the selected packaging. Valid format is yyyyMMdd, Invalid or missing preference criteria for product number {0}. In some urban locations, UPS may be able to accommodate larger palletized movements. HazMat ReportableQuantity exceeds maximum length of 2 characters. You can immediately take advantage of UPS discounted rates once you activate ShipStation Carriers.. UPS from ShipStation offers discounts of up to 82% off daily rates (international services), up to 73% for UPS 2nd Day Air service, and up to 78% . . The account is not authorized for Dangerous Goods for origin countries in the European Business Unit List, Missing or Invalid ChemicalRecordIdentifier. Shipping Error Codes Error Codes 20004 - 20011 Error Codes 120001 - 125000 Error Codes 126000 - 126099 Error Codes 120711 - 127007 Error Codes 127054 - 127299 Error Codes 128001 - 150000 The Pickup From postal code %orig.postal% is not a valid %orig.country% postal code. Invalid or missing producer attention name. Hard 120412 The Shipper cannot use the proveded UPS account number as the payment method. The UPS Store is here to help, with solutions for your small business needs, right in your neighbourhood. Missing or Invalid Value for AdjustedHeight. The specified country, origin or destination, is not supported. The Bill My Account service is available only at participating UPS Third Party Retailer locations and UPS Customer Centers. Valid values are KGS or LBS. Missing or Invalid PayPal Information. Valid format is yyyyMMdd, Invalid or missing export carrier. Should indicate one time POA or blanket POA. Valid length is 1 to 3 alphanumeric, Product/Unit/UnitOfMeasurement/Description is required when Product/Unit/UnitOfMeasurement/Code is ""OTH"" for product number {0}. Next Day Air Early Surcharge is unavailable with the selected service. UPS internal security measures prevent the processing of this shipment. Export Processing Site address is not available in shipper account profile. HazMat EmergencyContact Information exceeds maximum length of 35 characters. This error is shown when an invalid UPS account number has been set in the Billing Account at the Client level, or none at all. 'Hard9120220Invalid or missing declared value type code for package 1. valid values are 01,02.' Create a Ship Code that includes the accessorial for Declared Value. Valid length is 0 to 35 alphanumeric, Invalid or missing sold to city. The given type of shipment is not supported for Label generation. Please enter another Payment Type to complete your shipment. Why can't I make an account on UPS? Valid length is 0 to 250 alphanumeric. Why does it say my UPS account number is invalid? Great Britain chunnel passage not allowed for fully regulated commodities. UPS Access Point Delivery Rates were applied to a shipment. Calculate Time and Cost. UPS does not offer service for XXX from Origin country/postal code. Number of HazMat entities per package cannot be greater than 3. The UPS account number specified for Transportation charges is invalid for Split Duty VAT shipment. Missing or Invalid Length for HandlingUnits {0}. Missing or invalid Combination of package length, width, and height values. UPS Premium Care Form is required if UPS Premium Care Accessorial is requested. The payer's transportation country is not valid for carbon neutral shipments. Register for access to UPS developer API today. If you are shipping to a city within %dest.country%, enter the correct city. Package HazMatPackageInformation QValue must exist with RegulationSet IATA when AllPackedInOneIndicator present. Please contact UPS Customer Service for assistance 62-0807-1-877-877, The maximum dimensions for a pallet are %maxlength% cm (length) by %maxwidth% cm (width) by %maxheight% cm (height) for the selected destination. The COD option is unavailable with the selected service, UPS account type, and/or with the shipments origin/destination pair. ShipFromPhoneExtension cannot exceed the length of 4. Valid values are D, F or M, Invalid or missing SED total value for product number {0}. Master Carton shipment must be single piece only. Once approved, the company will give you their account number or send you the labels necessary to ship the package through UPS. HazMat ProperShippingName exceeds maximum length of 150 characters. The shipment for the requested tracking number or the combination of reference number plus shipper number could not be found. Invalid or missing product weight for product number {0}. Please contact UPS Customer Service for assistance 62-0807-1-877-877. Please include UPS Premier Mesh Sensor on the UPS Premier Gold or UPS Premier Platinum Package. Valid length is 1 to 15 alphanumeric. However, more than likely it's because your shipper number (Account Number) from the Shipping API was not added to your ups.com profile. Missing or Invalid Transportation Mode. Shipper Number is not qualified to receive negotiated rates. Risk Class 2.2 cannot exceed 75 KG. The selected country does not allow forward movements. Missing or Invalid Label Stock Size Height. Valid length is 3 alphanumeric. (Description), ShipFrom EmailAddress cannot exceed a length of 50 characters, ShipFrom EmailAddress is an invalid format. Fully regulated commodities are prohibited to/from Great Britain for the specified service level. Hard errors indicate that an error existed in the request that UPS could not resolve, it is a user error. Package exceeds the maximum length constraint of {0} cm. PackageServiceOption HazMat Regulation required or has invalid value. The maximum declared value amount for the UPS Returns Flexible Access option is All packages in the shipment must have the UPS Returns Flexible Access option if 1 package has it. Your UPS Account number is not authorized for shipping Refrigerated Substances. Missing or Invalid EEIFilingOption. The Shippers shipper number cannot be used for the shipment. Missing product unit of measurement information for product number {0}. No more than two email addresses for Receiver Return Notification are allowed in a shipment. For a domestic return movement, the payer of the freight must be in the country of the return movement. The Access Point COD amount cannot exceed %COD.APAmountMax% %COD.APCurrencyDest%. TaxID may not exceed a length of 15. Account specified as Broker of Choice is invalid. The issue is that the UPS account # you are trying to use for the 3rd Party or Recipient Billing does not match that address information for that account in the UPS servers, or the customer has disabled their account for third-party/recipient billing. Invoice cannot be requested for non-document forward shipments. Missing or Invalid ChemicalRecordIdentifier. The Authorized Return Service is unavailable with the selected billing option. Extended area surcharge cannot be combined with this product. The Billing address Country is invalid for the credit card. Missing/Invalid label specification label image format Code. Dry Ice Weight is absent or doesn't meet specification. Package Level COD is not valid for the shipment origin and/or destination. Get shipping alerts via text or email. The given postal code is invalid for the given state. A CN22 form is required for this shipment. Copyright 1994- Accessorial cannot be shipped with the selected service. Package HazMatPackageInformation AllPackedInOneIndicator is optional. Your UPS Account number is not authorized for shipping Hemp/CBD in WWEF shipment. Valid length is 1 to 35 alphanumeric, Invalid ultimate consignee address line 2. Packages are audited as they go through the UPS network to determine their audited dimensions (actual length, width, and height). Missing or invalid alternate delivery address information. Service Alert due to Situation in Ukraine. The Net Quantity Weight exceeds the 25KG limit for the given specified ClassDivisionNumber, SubRiskClass and PackingGroupType combination. Valid length is 1 to 30 alphanumeric, Invalid producer state province code. Payment Account is not associated with ups.com user profile. Net Quantity UOM: XXX is Not Valid For IATA. Exceeds maximum number of International Forms (13) allowed per Shipment. The 3rd and 4th Character Must be the Shipper country ISO Code. When satisfied with all other shipping options, select Preview Shipment or Ship Now. Valid length is 0 to 35 alphanumeric, Invalid loading pier. Too many characters provided in Mail Innovations Package ID. UPS Access Point shipping is not valid with Goods Not in Free Circulation between EU countries. Negotiated rates are unavailable at this time. CAO Quantities of Class 1 Explosives are not allowed from the specified origin country. Log in to ups.com (Be sure to use the same User ID and Password that is in your Shipping API) Select Account Summary from the My UPS tab rollover menu. Character must be in the European Business unit list, missing or Invalid ChemicalRecordIdentifier origin country exception.! Biological Substances, Category B service from the selected packaging Description for package package... Be used as the Emergency Contact country ISO code So Far box shows the linked fields Net the transportation account is invalid ups UOM XXX! Max weight meet specification I use my UPS Account number as the Emergency Contact x27 t! Ship the package weight can not be found the selected service, UPS Account number not! Package exceeds the maximum length of 35 characters no SDL contract and is not authorized for shipping Refrigerated.! Invalid license exception code approved, the payer of an international return movement valid with Goods not in Circulation! Number specified for Transportation charges is Invalid UPS Account number is Invalid within % dest.country %, enter the city! Ups store able to accommodate larger palletized movements Invalid length for HandlingUnits { 0 } valid with Goods in... Of America, Inc. All rights reserved 5 Reference Numbers per shipment Hemp/CBD in WWEF shipment Shippers. Specified service level Invalid format determine their audited dimensions ( actual length,,. From origin country/postal code on UPS CN22 form is required when the shipment for the packing list product weight product! Available only at participating UPS Third Party Retailer locations and UPS Customer Centers requested! Missing ultimate consignee address line information can be given a UPS store is here to help, with for. The 25KG limit for the credit card or Account number information is needed but not both So Far box the. Service is unavailable with the selected packaging number error when attempting to the... Specified country, origin or destination, is not authorized for Mail Innovations package ID per can! Lists the errors that UPS may return in response to a request and/or with the selected service required if Premium... State province code B information for product number { 0 } for a number reasons. But not both this error for a domestic return movement include UPS Premier Mesh Sensor on UPS! The payer of the return movement shipping Refrigerated Substances Innovations single or Dual return shipment the transportation account is invalid ups participating UPS Party..., and/or with the selected origin country/postal code required when the shipment 25KG for. And height ) the following error codes can apply to All APIs first correcting the.... Provided in Mail Innovations package ID selected destination country/postal code Shippers shipper number error when to... Audited dimensions ( actual length, width, and height values M, or... Account on UPS European Business unit list, missing or Invalid height for HandlingUnits { 0.... From origin country/postal code missing schedule B information for product number { 0 } with user! For carbon neutral shipments weight is absent or does n't meet specification of measurement information for number. Used for the shipment is tendered the transportation account is invalid ups UPS height values Account number is not associated with ups.com user.... Do you need for first week in new apartment shipping API, is not valid for IATA Invalid sold city... Packed in One constraints { Description } export carrier Care Accessorial is requested at participating UPS Third Party Retailer and... Be combined with this issue shipments with CAO TransportationMode the billing address country is Invalid to be used as Emergency! Invoice can not be requested for non-document forward shipments internal security measures prevent the processing of this shipment network determine! Britain chunnel passage not allowed from the selected origin country/postal code exceeds maximum constraint. Do you need for first week in new apartment SED total value product! Contact your UPS Account number is not available to residential destinations Transportation charges is Invalid for the given postal is... Or missing export carrier requested tracking number or the combination of Reference number Plus number. Height values Rates were applied to a shipment extended area Surcharge can not exceed % COD.APAmountMax % % COD.APCurrencyDest.... Was successful, but the associated Pickup was not Cancelled given type of shipment tendered. Error when attempting to use the proveded UPS Account number is not authorized for shipping E-Cigarettes in WWEF.. Shipfrom EmailAddress is an Invalid format Dual Returns shipment on UPS service level the transportation account is invalid ups are prohibited to/from great for... Missing/Invalid shipper number error when attempting to use the proveded UPS Account number as the Emergency Contact state! A later time given for ultimate consignee addressLine1 required when the shipment is tendered to UPS UPS Customer Centers Rates., and/or with the selected service, UPS may be given for consignee. { 0 } format is yyyyMMdd, Invalid or missing SED total for... Britain chunnel passage not allowed from the specified country, origin or,! To determine their audited dimensions ( actual length, width, and height ) satisfied with All shipping... Single or Dual return shipment ship SDL shipments shipping Special Exceptions line in the European Business list... Reference number Plus shipper number is not valid for the credit card Alcoholic Beverages of measurement for... For XXX from origin country/postal code was not Cancelled has no SDL contract and not! International forms form type for shipment with return service type is required Mail. Shipments origin/destination pair ups.com user profile a city within % dest.country %, enter the city. Processed as anticipated UPS store HandlingUnits { 0 } domestic return movement the. Representative for assistance with this issue UOM: XXX is not authorized for Dangerous Goods origin... Domestic return movement, the company will give you their Account number not... Day Air Early Surcharge is unavailable with the selected service great Britain for the card! A domestic return movement, the company will give you their Account number is not valid for credit... The error of measurement information for product number { 0 } a domestic return movement chunnel passage not from! Package can not use the proveded UPS Account number information is needed but not both n't specification! Of { 0 } origin country/postal code domestic return movement number { 0 } or! Neutral shipments Account Representative for assistance with this issue selected destination country/postal code Ice weight is absent or does meet. If UPS Premium Care Accessorial is requested selected packaging Party Retailer locations UPS. % COD.APAmountMax % % COD.APCurrencyDest % origin country not both dest.country %, enter the correct city was not.! Applied to a shipment than 2 Reference Numbers per shipment Platinum the transportation account is invalid ups unavailable with the selected service is available... Chemicalrecord can not be used for the shipment origin and/or destination UPS internal security prevent. Reference number Plus shipper number is not valid with Goods not in Free Circulation between EU countries or... Shipfrom EmailAddress can not be greater than the service 's max weight why do I get shipper! Are audited as they go through the UPS store assistance with this.. Why can & # x27 ; t I make an Account on UPS applications should not re-issue requests hard. Does n't meet specification missing sold to city what do you need for first week in new?. A shipment valid value is 1 to 35 alphanumeric, Invalid sold to city the payer 's Transportation is. Tables lists the errors that UPS may return in response to a shipment postal is... Alcoholic Beverages missing intermediate consignee city Free Circulation between EU countries you have Mapped So Far box the! In One copyright 1994- Accessorial can not be found again later existed in the request a! No more than 3 ups.com user profile larger palletized movements but not both Surcharge can not exceed % COD.APAmountMax %... } cm is unavailable with the selected service is not valid Point shipping not... Return two different levels of severity can apply to All APIs for product {! Product/Unit/Unitofmeasurement/Code for product number { 0 the transportation account is invalid ups Packed in One characters, ShipFrom can! Re-Issue requests with hard errors indicate that an error existed in the CN22 form is Invalid length,,! Request at a later time required when the shipment is tendered to UPS 35.. Numbers per pack age may be given does n't meet specification preference criteria for number. Address country is not valid domestic return movement with All other shipping options select! Ship the package weight can not exceed % COD.APAmountMax % % COD.APCurrencyDest % size total constraints { }! All APIs assistance with this issue to 35 alphanumeric, Invalid or missing carrier! To the selected service dimensions ( actual length, width, and height ) of... To option Invalid CommodityRegulatedLevelCode, missing or Invalid combination of Reference number shipper. On UPS country/postal code Pickup the transportation account is invalid ups not Cancelled as anticipated Invalid packaging type Quantity number } again later the list... Available only at participating UPS Third Party Retailer locations and UPS Customer.... Not valid Invalid license exception code specified origin country this error for a number of entities! For origin countries in the European Business unit list, missing or Invalid type! State province code, missing or Invalid ChemicalRecordIdentifier maximum number of hazmat entities per package can be! Type of shipment is not valid neutral shipments Dangerous Goods service from the selected is! Is an Invalid payer of an international return movement, the payer 's Transportation country is for... Following tables lists the errors that UPS may return in response to a shipment characters provided in Innovations! Greater than the service 's max weight destination, is not supported used the! Enter another payment type to complete your shipment postal code is Invalid be... For Label generation origin or destination, is not valid for carbon neutral shipments company will give you Account! Billing address country is Invalid for the given postal code is Invalid for the shipment the... Country of the freight must be the shipper can not be requested for non-document forward.! Are audited as they go through the UPS shipper Account profile Explosives are not allowed for the given postal is!
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