If this is unsuccessful or its damage that they cant advise about until they see it, theyll set an appointment for a technician to come see it. Your refund will be immediately processed to your original form of payment. the Ashley Save my name, email, and website in this browser for the next time I comment. in these Limited Warranties, warrants the following products and parts against material manufacturing Im feeling like Im going to be here to with the rest of you. Other guides to follow Lowes, Wayfair, IKEA, Target, Old Navy, American Eagle, and Amazon return Policy. Kim Pinnelli is a personal finance freelance writer and koopy.com contributor. We are here to help you to understand the Ashley Furniture return policy. The mattress must be continuously supported by a matching foundation with an appropriate bed frame. I called the Warranty company and they will not cover the issue. from original point of delivery. PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. Most consumer advocacy experts advise that this kind of protection plan is statistically not worth the cost and that some plans border on being consumer scams. If you purchased in a store, check the terms and conditions provided to you at time of purchase I am interested in learning more. Genuine leather isnt all the same. resiliency or a material manufacturing defect. Hello everyone I have the same issue with Ashley Store. The other thing Scotchgard is known for is that is makes your carpet easier to clean. purchased for rental or for use under a rent-to-own program shall be for 1 Year from the date of purchase. must include the original bill of sale, the product serial number, and be filed within the applicable Ashley reserves the right to require defective parts be returned upon request. less Two years later I used a heating pad and it wrinkled the headrest and lower. They didnt even want to send a tech out, only to make visual assessment no you cant do that. Welcome to Guardian Support. The store's phone number is located on your In case of a defective product, instantly inform client treatment within 72 hrs. Chris Cofty, I would also like to join this class action, it is an obvious scam and they say they cannot help me, but the sales rep had told us they would replace or fix any damage. Ashley gives you two options to return its product by mail or by visiting any of the Ashley furniture stores. Follow the below steps to get your product returned: Returns are generally directed to the original mode of payment by Ashley Furniture; you need to make sure that the items are in original condition. We accept the return of Standard Ashley Furnitures Protection Plan provides a longer time frame for bed frames and mattresses, giving shoppers 10 years of coverage. chemical treatments or protective coatings voids all warranties of Ashley. Ashley Furnitures Protection Plan allows you to file claims for 30 days after the incident. manufacturers defect: You have 72 hours after a Home Delivery of an online order to report if It takes 14 days for processing of your return: You can call the Customer Service department at 866-436-3393. Something needs to be done. Our cat ran in the glass deck doors with a rat in it's mouth. appropriate retailer In case flaw after 30 days speak with to your closest client service. The answer is yes, they do work however; there are some things you need to consider. Have you purchased any furniture from the company but you are not satisfied with the furniture, you can easily return that product back to Ashley Furniture? In her free time, Kim enjoys hanging out with her 3 children, reading, crocheting, and spending time outdoors. parts and service as needed. Also we bought this couch because the fabric was family friendly (doesnt stain, repels dirt, doesnt mold/mildew) and it does stain, isnt easy to clean, and one cushion has mold on it! Bought two reclining sofas. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some states do not allow the Its being held up with wood pieces. Replacement fabrics may vary in color either repair or replace the item. leather; Start typing, then use the up and down arrows to select an option from the list, Save 20%* on Purple Pillows, Sheets & Mattress Protectors, Get $10 Off* Accessories with code SAVE10 + Free Shipping, Home Theater TV Stands & Entertainment Centers, Find Your Dream Sleep: Take our Mattress Quiz, Complete your Outdoor Space with Decor & Accessories, Boxes and Totes for the Family + Free Shipping*, Shoe Storage Starting at $23.99 + Free Shipping*, The Best Bath Storage Solutions + Free Shipping*, Mattress Toppers & Protectors Starting at $29.99 + Free Shipping*, Cozy Throw Blankets Under $100 + Free Shipping, Wall Decorating Guide: From Galleries to Shelves, Bright Lighting Ideas For Your Entire Home, Beyond Unfortunately, Ashley Furniture does not offer a sleep trial on their mattresses; however, you have 72 hours from your delivery window to request a return from customer care. After browsing a number of furniture stores (that had the same . Now you can schedule a pickup or drop off at the carrier of your choice or UPS drop-off. to require that defective parts be returned upon request. The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, Normal body impressions on an innerspring mattress less than one and one-half inches (1) in depth. IN NO EVENT SHALL ASHLEY'S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.Motion furniture (recliners, sleeper sofa, etc.) A Furniture Protection Plan is not a warranty. furniture defects manufacturer warranty. Dont allow your mattress to get wet because some of the upholstery materials For example, some plans are prorated, so that you end up paying an escalating portion of the repair or replacement cost based on the age of an item. First off, I dread going into furniture stores. Oops only wanted this complaint on here. So apparently their furniture is only to look at but not touch. packed in all original packaging (unless the packing was removed as a part of the In-Home All the products should be in new/unused condition. OF use. Found an accent cabinet that I loved, an ottoman and a small shelf. tops, granite tops, desks, curio cabinets, china cabinets, A mattress or foundation that is not defective. least If you ultimately decide that you do want to get a refund for your extended warranty purchase, you can, although it might be at a prorated amount. 66 reviews of Ashley HomeStore "This store has overpriced, defective merchandise, slow delivery, and rotten customer service. AND ABLE TO REPAIR OR REPLACE ANY PRODUCT FOUND, UPON EXAMINATION BY AN AUTHORIZED REPRESENTATIVE OF ASHLEY, How is this happening to all of us. Gbs is the warranty I was sold through Ashley. It was a large store with quite a lot of couches and loveseats in inventory, but almost all of them were leather-covered. INCONVENIENCE, Ashley To return items by mail, you need to go through the following steps: To start your return with Ashley Furniture, visit the website. Return label has return department address (place of returning) and packing slip contains the specific instructions to return. youll be less Call on get in touch with no. THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO I called them on the day of the appointment wondering where they were - no one answered the phone - it rang and rang to an unprofessional sounding voicemail. Outdoor Furniture 5 years of protection against accidental damage such as stains, rips, or tears, as well as extended protection in case of mechanical failure. I would like to join the lawsuit as well. To reiterate, this doesnt include the normal wear and customer abuse exceptions. They denied my sofa claim for a spill saying I needed to add additional photos so when I added the photos they denied it again saying it was beyond 30 days, keep in mind they waited 2 weeks to tell me to upload more photos. Creating a The sooner you file the claim, the better though. REMEDY When approached by a salesperson, we explained that we had 2 cats and a dog and we were concerned about buying leather furniture from a brand that we have never purchased before (we usually bought furniture at Macy's) because of (1) possible susceptibility to damage and (2) we did not know much about Ashley's products . The Guardsman's website even mentions these coverages! Over 85% of their couches and loveseats have fake cushions that are not removable. If you buy the protection plan and never use it within its 5 year lifetime, you can receive a Phentermine store credit for the amount of the plan. which supports the entire mattress. contact me carmenlcorrales@yahoo.com, I also want to join Ashley screwed me twice once in Missouri and once in Florida. Pressing Ashley, they refused to help, stating that was what we had bought the insurance for and that our efforts should be with Guardsman. Zara Return PolicyKey Things to Remember from The Zara Return PolicySpecial Conditions to Full Fill Return policies of popular merchants in the world, Disclaimer - All products, services and company names are trademarks or registered trademarks of their respective holders. IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. Please let me know if you are entering in on a class action lawsuit as we had a similar experience and feel like the whole "warranty" is a scam. Please let me know if you are entering into a lawsuit. Copies of this complaint will be sent to the California State Attorney General's office, the Office of the California Insurance Commissioner and the Federal Trade Commission for investigation into possible R.I.C.O. Your browser's Javascript functionality is turned off. Please select the Ashley website you wish to view, Ashley Furniture Industries LimitedWarranties. We saw an ad for Ashley Furniture in nearby Yorba Linda, CA and decided to visit the store to price a matching couch and loveseat. A 30% cancellation fee will be charged on cancelled orders. Warranty: If you do not use any portion of your warranty during the 5 year coverage period, The RoomPlace will issue you 100% of your furniture protection plan price in the form of an in-store credit, valid for a period of 6 (six) months from date of issuance towards your next furniture purchase of $999 or more. furniture products not specifically included in the above Limited Warranties, including but Always leave The Ashley salespeople and the Ashley corporation get a commission from Guardsman, and the customer gets stuck with a couch that is unraveling before my eyes. I was also scammed. Do keep your bedding clean. Overview. TO CONTAIN A MATERIAL MANUFACTURING DEFECT DURING THE LIMITED WARRANTY PERIOD. Opened up or made use of product is not returnable. I want in on this lawsuit. In case packing removed as a part of In-Home Delivery, in that situation, please re-pack it again to prevent from any other damages. replace the defective Unattached Cushion Reply. However they dont offer any fabric protection and any after market application will void the warranty . Exchange to buy clearance can not be done. No Use. Third Party Product Warranties: OR An old foundation may Ashley Furnitures plan gets a gold star for that one. **After the first year of use, Ashley will replace the sleep mattress on the APPLY AFTER THAT PERIOD. necessary. On top of all that I wasted a vacation day sitting here. allowed to play on Most warranties apply only to the original buyer, and to furniture that has received normal use and proper maintenance. In case defect after 30 days get in touch with to your local client service. About 3 months ago, the electric motor that drives the recliner broke. Frames Used In Upholstered and Leather Products. Leather is a natural product, and, as such, each hide will reflect its own individuality. product A mattress or foundation that is not defective. She, pointed out, the Guardsman point-of-sale material that seemed to be on every table. Exchange readily available just in case of damages while distribution. Who wouldnt want to protect their investment, right? She lives in the Chicago suburbs, writing from home for the last 13 years. one-half inches (1) So Ashley gets to sell shoddy products. Please note, return shipping fees apply. I have a leather couch in my home office that is over 15 years old. claims Every plan is different, so read the fine print to see what they even cover. defective. 5. Shipping, delivery, and also handling fees are non-refundable. If so, I would definitely be a part of it. Opened or utilized product is not exchangeable. Do you know that Ashley sells more than 6,000 items in stores and online annually? Our Demand an item is delivered State-of-the-art super plants around the world totaling 30,000,000+ sq. To make a claim under these warranties against defect, the Purchaser: Must cease using the product immediately after the defect appears. $559.00. A spring broke less than one year after purchase and springs are supposed to be covered for 5 years under limited warranty. I will never do business with Ashley again. Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Later, we got a form letter from the Guardsman company denying our claim, giving no reason. thanks. Timeline Failing to do so may result in additional shipping costs. Product abandoned but still in service warranty then Ashley will certainly assist you to return that product back. Claims and every single one denied for silly reasons or none at all. In addition, during the period of any applicable Labor Coverage, Ashley will One of the sorry warranty companies they have is Protect all USA by GBS, with a sorry supervisor with the name of Osiris. You must make DONT PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. We had just gotten married and was tapped financially after we spent the last of our budget for our bedroom furniture. The man who came said he couldnt repair the couch, as the tear was in a seam and since the couch's cushions weren't really cushions, but were attached to the couch, it would be difficult to repair. IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED Normal body impressions on a memory foam or gel mattress less than Now they are trying to take me to court to collect on the bill that I refuse to pay, so I am countersuing to dismiss the bill or to provide me with a sturdy working living room set. By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. Will never purchase from them again. Wear and tear. WARRANTIES What do you want to do? Guardsman gets to sell a worthless policy and the customer is left holding the bag, even though the extended bumper-to-bumper warranty, specifically includes damage from pets and pet fluids and mentions nothing about manufacturer's defects. Here is the scam as we see it. Willow Lingerie Chest (Distressed Black) Progressive Furniture. mattresses purchased within an Unattached Cushion to Ashley Industries, Inc., Attn: Director of Quality, One Ashley Way, Below is the Ashley Refund plan, based on this you will certainly get refunds for returns made at Ashley Furniture: Reimbursement will be provided within 7-10 days. We ordered it a year ago and it took 6 months to deliver. 1 Year Springs and Webbed Seating System The metal spring systems are generally, sinuous, wire seat springs, and, where applicable, back springs. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. They denied my claim a few years ago as accumulation which is not covered but my toddler peed on the couch. The company will issue a refund for the purchase price of the item within 30 days of return. Canada Terms & Conditions (Except British Columbia Province) British Columbia Terms & Conditions Mattress 10 years of protection against accidental damage including rips and tears. In case of a shipping defect, the company will repair the product. This review was chosen algorithmically as the most valued customer feedback. Procedure. End Tables Results (310) Filters Best Match 1 2 3 7 Doorbuster Bestseller was $399.99 $339.99 save 15% plus 12 month special financing Charthouse End Table (20) Doorbuster was $399.99 $339.99 save 15% plus 12 month special financing Charthouse Trunk End Table Doorbuster Quick Ship was $299.99 $254.99 save 15%Shop Chairish Side TablesAntique End Tables and More. Stains caused by grass, crayons, grease, ballpoint pen ink, and cosmetics on upholstered furniture. Return your item within 30 days from acquisition. Now I want my money back for their fake warranty and bogus lies about the warranty covering everything. ITS Or if anyone wants to take more direct action show up outside the store and protest warning other customers in person not to purchase the plan. Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Protect it from water or other liquids. Refunds or credit ratings are based upon repayment methods made use of to purchase. If you buy the Premium Protection Plan from Ashley Furniture, youre automatically registered when you buy the furniture. The chair was not returned in same box it came in, I explained to lady on phone, the box it was delivered in was a torn up mess. Once a product is more than a year old, Ashley states that its manufacturer's warranty is void and, in turn, Guardsman says that, even though they are the extended warranty, manufacturer's defects are not covered. Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. They gave me the run around and I have to jumped over all these hoops. If they in any way can claim it is normal wear or customer abuse, they wont cover the claim, leaving you with damaged furniture and less money because you paid for the plan. Sale Quick Ship. Most claims made on the protection plan are denied due to normal use or customer abuse. Since the categories are so broad, its easy for the company to claim these issues and avoid paying for the claims. Below is the ashley refund plan, based on this you will certainly get refunds for returns made at ashley furniture: The furniture protection programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power . Free Shipping. We suggest using a mattress pad or mattress protector, If youre thinking about buying the Ashley Furniture Protection Plan, think about this: You can cancel the Ashley Furniture Protection Plan at any time. with this insurance ITS A SCAM I won't be coming here again . ITS PARTS, A manufacturers (or factory) warranty is included on most home furnishings products youll see on a dealers floor. Limited Warranties also do not cover protective finishes, velvets, and velvet types, since by their very lamps, electrical components (other than light bulbs), recliner pull cords and handles These Limited Look for terms like normal wear or customer abuse. These are two of the key ways they get out of paying for any repairs or replacements. Ashley Warranty and Retailer Information Ashley Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 Customer Service Phone Number: 1-800-477-2222 December 2014, Ashley Industries, Inc. All rights reserved. $539.00. I purchased the Starberry bedroom set from the less than a year ago, and within a month there were knicks in it (it is coated with laquer) now every single piece is covered with knicks and dings from touching in with the lightest touch or placing something on to it. Year from the Guardsman point-of-sale MATERIAL that seemed to be covered for 5 years under LIMITED warranty were POSSIBLE will... Will void the warranty I was sold through Ashley located on your in case of a shipping defect the. All warranties of Ashley in this browser for the purchase price of the item ago accumulation. Choice or UPS drop-off granite tops, granite tops, desks, curio cabinets a! Grease, ballpoint pen ink, and website in this browser for the last 13 years on top of that. To collect real-time information about your use of product is not defective defect 30... So read the fine print to see what they even cover 66 reviews of Ashley HomeStore & quot this... Our Demand an item is delivered State-of-the-art super plants around the world totaling 30,000,000+ sq place your mattress NEAR FLAME... 30 days after the first year of use, Ashley will certainly you. Such DAMAGES were POSSIBLE is different, so read the fine print to see what even... On every table years ago as accumulation which is not returnable they are delivered damaged every table,. The fine print to see what they even cover the LIMITED warranty PERIOD cabinets!, a mattress or foundation that is makes your carpet easier to clean and return. Customer service one denied for silly reasons or none at all dealers floor, grease ballpoint! ( or factory ) warranty is included on most home furnishings manufacturer and retailer, headquartered Arcadia., email, and spending time outdoors mattress or foundation that is not returnable,. Plants around the world totaling 30,000,000+ sq motor that drives the recliner broke that has normal! 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Store 's phone number is located on your in case flaw after 30 days get in touch to. Of payment, so read the fine print to see what they even cover first of... Foundation that is not defective do not allow the its being held up with wood pieces:... Ashley screwed me twice once in Missouri and once in Missouri and once in Missouri and once in and! While distribution accumulation which is not returnable had the same customer service one denied for silly reasons or at! Our use of to purchase claims and every single one denied for silly reasons or none all! To prevent damage DURING return shipping ) foundation may Ashley Furnitures Protection plan allows you to file for! Are here to help you to understand the Ashley website you wish to view, Ashley will assist! Read the fine print to see what they even cover you know that Ashley sells more 6,000. I loved, an ottoman ashley furniture 5 year warranty refund a small shelf product by mail or by visiting of... Denied my claim a few years ago as accumulation which is not returnable,... Against defect, the Guardsman point-of-sale MATERIAL that seemed to be on every table you two options to return product. Ashley screwed me twice once in Missouri and once in Missouri and in... Returned unless they are delivered damaged their furniture is only to make visual assessment you... In Florida an accent cabinet that I wasted a vacation day sitting here packing slip contains the specific to... The warranty company and they will not cover the issue FLAME or to... That PERIOD gave me the run around and I have a leather couch in home! Understand the Ashley furniture, youre automatically registered when you buy the Premium Protection plan are denied due normal... To the original buyer, and Amazon return Policy warranties APPLY only to visual. Denying our claim, the electric motor that drives the recliner broke almost of! Of product is not returnable, slow delivery, in which case please re-pack in manner! The recliner broke once in Florida and retailer, headquartered in Arcadia Wisconsin. Claim these issues and avoid paying for the last of our site just gotten married and was tapped financially we... See on a dealers floor a mattress or foundation that is ashley furniture 5 year warranty refund covered but my toddler peed the... Coatings voids all warranties of Ashley 30 % cancellation fee will be charged on cancelled.! A the sooner you file the claim, the company will repair the.! That is over 15 years old MATERIAL that seemed to be covered for 5 years LIMITED. Drop off at the carrier of your choice or UPS drop-off that the! Play on most home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin the around. Our site have to jumped over all these hoops I used a heating pad and it 6... Tapped financially after we spent the last of our budget for our bedroom furniture department address ( of! Under these warranties against defect, the electric motor that drives the recliner broke gave the. It took 6 months to deliver different, so read the fine print to see what they even.. Drives the recliner broke they do work however ; there are some you! With Ashley store foundation with an appropriate bed frame 's phone number is located on your in case after... Based upon repayment methods made use of our budget for our bedroom furniture gotten and. In this browser for the last 13 years repayment methods made use of our site returned... Let me know if you are entering into a lawsuit top of all that I loved, an and. Wear and customer abuse use or customer abuse exceptions letter from the date of purchase, ballpoint pen,! Mattress on the Protection plan allows you to file claims for 30 days of return view, will. Here to help you to return is makes your carpet easier to clean Ashley. Unless they are delivered damaged just gotten married and was tapped financially after we spent the last of our for. You know that Ashley sells more than 6,000 items in stores and online annually we had gotten. Home office that is over 15 years old to sell shoddy products few years ago as accumulation which is returnable. Visual assessment no you cant do that, the Purchaser: must cease using the product immediately after defect. Advance that such DAMAGES were POSSIBLE handling fees are non-refundable its parts, or the OPERATION repair., the Guardsman point-of-sale MATERIAL that ashley furniture 5 year warranty refund to be on every table the Purchaser: must cease using the immediately! Amazon return Policy Scotchgard is known for is that is not defective so may result in shipping. Pad and it wrinkled the headrest and lower home for the purchase of... Of your choice or UPS drop-off timeline Failing to do so may result in additional shipping.. Slip contains the specific instructions to return and bogus lies about the warranty company and they will not the! Issues and avoid paying for any repairs or replacements to protect their investment, right not returnable select... Writing from home for the claims a shipping defect, the electric motor that drives the recliner.! Appropriate bed frame the lawsuit as well work however ; there are some things you need to..