If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. /OPM 1 If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. You must have officially enrolled in order to be eligible. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. to ensure it's working. Book a library appointment to replace your free bus pass. 1 0 obj We are sorry for any inconvenience caused. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. We will charge you to replace a damaged pass. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). The refund button will be made available to you again once the funds have successfully cleared. Merseytravel provide bus services to West Kirby Grammar School from local areas. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. Why must I now pay 10 for an Over 60s Travel Pass? We can issue up to two replacement passes a year. In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. Parent / Guardian: If you are filling in this form on behalf of a child under 18 years of age, please sign this declaration on their behalf and state your relationship to them here. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. We will accept a marriage certificate or letter from a solicitor as proof of your new name. >> Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. Merseytravel are also in charge of the bus stations and shelters across the borough. We will accept a marriage certificate or letter from a solicitor as proof of your new name. By using this website or closing this message, you are agreeing to our Cookie notice. We need proof of your current Medway address if youve moved since your pass was last issued. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. I agree to the local authority contacting a health-care professional if necessary, to ask for more information to support my application. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. How do I renew my bus pass in Northumberland? You can appeal within one month of the date of your decision outcome. Online is the quickest way to apply and receive your card. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. Your supporting evidence must be dated within the last 12-months. /Subtype/Image Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. Mersey Ferries also offer a range of cruises. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. Enter a postcode. We endeavour to contact those members directly if we are not able to accommodate your request. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. Renew a bus pass. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. 2 0 obj Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. You cannot apply online if you do not receive these benefits. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. We are sorry for any inconvenience caused. Applications for school travel support take 30 working days to process. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Liverpool Lime Street is currently closed to the public due to a security threat. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. You must call into a, We offer free travel to all Merseyside residents who are aged 60 and over. You'll need to pay an administration fee of 10. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. No trains are running from the station. There must be at least 6 months remaining on your award. You may be asked to confirm your National Insurance number or other personal details. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. Travel concessions for people with a disability. Replace a stolen disabled person's bus pass online. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. If your photo is unsuitable the application will be refused and you will have to reapply. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Typically, this will be the confirmation email . Make sure that you have told us if you have changed your name . Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. We normally send Wirral View on Fridays so please look out for it. The charge to replace a lost bus pass is 10.00. Liverpool Lime Street is currently closed to the public due to a security threat. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. T-FLOW account online at merseytunnels.co.uk. All items are logged with our Lost Property Department immediately. << A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . Replace a faulty Medway bus pass Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. Plan your journey with the Merseytravel Journey Planner. colour. Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. You'll need to provide a crime reference number. In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. There may be a 10 charge for the replacement of a pass sent to an out of date address. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. Enter the amount you want to be refunded and click Submit. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. However, if you receive Universal Credit you will not have to pay the fee. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! If you prefer, you can let us know about a change in your name byemail to. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. merseytravel birkenhead bus station phone number Tatko na pesmaricu. If you find your pass after requesting a replacement pass, the charge cannot be refunded. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. Oh, and it can be used on the river ferries as well. I think Ive left something on the bus. In the past we have not charged for one of these passes, but from 1. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . Contact Transport for London lost Across Merseyside and Halton. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 The easiest way to let us know about a damaged bus stop or shelter is to use our online. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. Please make sure that you provide details of your old address, your full name and date of birth. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. directly to Merseytravel. You can find out more information online about our ENCT Disabled concessionary travel pass. 8am to 6pm - Saturday, Sunday and Bank Holidays. merseytravel fast tag login. You will need to book yourself an appointment in a participating Surrey library. If your bus pass is stolen, we'll arrange a replacement free of charge. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). endobj Receive 8 points or more under the 'Moving around' or 'Communicating . When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. /ColorSpace/DeviceRGB It's your responsibility to renew your pass. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support.