You might be out of luck. Find outmore about where to go for consumer help. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. You can view our Terms and Conditions of Sale here. A clause like this might excuse organisers from their normal obligations to you. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Groups at Telstra Dome in Melbourne can be ordered through Ticketmaster Groups on (03) 9685 2477. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. Use our tool to help you. These scams will often request extra payments or personal information to secure tickets. Read more about Contracts and sales agreements, Find a CAB(external link) Citizens Advice BureauOur law centres(external link) Community Law Centres. that the ticket seller who comes up first in the online search results is the authorised ticket seller and not a reseller who may have paid to be at the top of the list. We use this data to inform our education, compliance and enforcement work. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. EmailSpecialist.Team@abc.net.au. "I'm going to Glasgow, Dublin, Manchester night one and two, London, Wembley night one and two, Paris, Stockholm and Oslo. The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. I got tickets to a concert from ticketek that got cancelled of covid. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. READ MORE: New twist for business owners who accused tradie of theft. Please be patient with us, we will reply as quickly as we can. the reason for the cancellation or change, actions by a person other than the event organiser, such as government restrictions banning the event from going ahead, or. The Commerce Commission enforces certain consumer laws, including the Fair Trading Act. Think twice before buying from Viagogo. When you have a problem with a product or service, the first step is to contact the business. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. The phone robot just lists your online . We actually bought 13 tickets for different family and friends and we also hired a minibus to take us there," Mrs Gillett said. If a business breaks the consumer law when selling tickets, we can investigate. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. "Others, sadly, are still not so lucky," she said. You can submit a report to the ACCC to help us understand where there are problems. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. "Ticketek is a large business. Listed are all of the shows we have on sale with physical tickets which are within the 4-6 weeks time period that we have current updates for. Major Events Management Act(external link) Legislation NZ. For weeks, she feared she was getting the run-around. We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. Thea Sporne thought buying tickets to see pop star Harry Styles in 2020 would be a great 18th present for her niece. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. "Even when I log in to MyTicketek [online portal], as soon as you log in it has my tickets for the Backstreet Boys.". Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. Aug 20 2019 01:10 PM . Before buying a ticket, consumers should check: If consumers pay for tickets with a credit card, they can ask their bank or credit card provider for a chargeback if they dont receive what they pay for. Then I looked on Trustpilot at their reviews and really started to worry! The more complaints with Fair Trading regarding this sort of ticket culture will hopefully end the scalpers and vendors from not delivering on the promises. How AFCA investigates chargeback complaints. A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Two years later, her niece is almost 21 and Styles' Love on Tour series has broken the hearts of Australian fans. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. It goes against our guidelines to offer incentives for reviews. If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. Like. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. If a ticket is sold or used in breach of our Terms and Conditions of Sale, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. "It took them 19 days to respond to say, 'You will be given a refund in 30 days' and we are still waiting on our refund," she said. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box. Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. Paid Ticketek refund insurance for 2 tickets to Midnight Oil at Adelaide Entertainment centre, but they REFUSE A REFUND! This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. Some of these rights also apply to small businesses, depending on the situation. Where You have not been physically examined by aDoctor prior to the date of the Booking. Ask your bank or credit card company what it is. You can vary it to fit your particular problem. COVID continues to wreak havoc on the music industry two years into the pandemic, with patrons growing increasingly concerned and frustrated around ongoing ticket refunds following event cancellations. No contact, no reply, nothing.You have stolen money from thousands of people who need it. (Receipt required for Doctors note refund up to 50 or equivalent). The exception is Major Events, eg the Rugby World Cup. - I have now been trying for a refund for 6 months. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. We use dedicated people and clever technology to safeguard our platform. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. What a shame that the MCC forces members to use them. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, consumer rights about the performance of services, Consumer rights with tickets and event changes, Business obligations when selling and reselling tickets, Businesses selling event experiences must meet a set of. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). 9am - 8pm Mon - Sat, 9am - 5pm Sun (AEDT) "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. Contacted them and waited 2 months for a reply. I sent a message via the website and got the pdfs a day or so later. Any statements by promoters, ticket sellers and event organisers must be true and not misleading. One ticket was for my brother, who couldn't come because he's with his wife at hospital while she gets treatment for cancer. a front row seat), then the tickets must provide this. "I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. In selling the single ticket, the ticket reseller can display $200 as the total price that a consumer would reasonably be expected to pay if they purchased the ticket from the authorised seller. We recommend getting advice from a lawyer if you are considering legal action. attach a copy of any supporting relevant documentation, such as a receipt or invoice. Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! Subscribe to our daily newsletter. Buying event tickets(external link) Commerce Commission. Your information helps them assess which consumer issues are causing greatest harm. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Ticketek attracting complaints for delayed concert refunds after COVID cancellations, Former government services minister Stuart Robert is being questioned at theRobodebt inquiry, Keep up with the latest ASX and business news. to then often have to go to their desk at the venue to follow up the issues. It also helps to inform our compliance and education activities, industry engagement, advocacy and research. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. 'An unthinkable tragedy': How did this train crash happen? Version 5.22 B81 R0 I would like to have this problem fixed quickly please. Attend participate in, take part in, use, or be present at. Afterpay What is Google Pay? Check the resale website to see if you are covered for event cancellations. We also use this information to inform what compliance and education activities we undertake, as well as industry engagement, advocacy and research. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Anyone can make a report to the ACCC about a false or misleading claim. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Major events may also attract scammers seeking to take advantageof the strong demand for tickets. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. You may also be entitled to compensation for damages and loss. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". I wish to book a group larger than ten tickets how do I do that? Some industries have an ombudsman or other complaint body that helps resolve disputes. Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Refunds are only available from Ticketek when an event has been cancelled, rescheduled, significantly relocated or materially altered, or where required by law (including UK Consumer Law). ACCC deputy chair Delia Rickard said the regulator was aware of the issues and had engaged with Ticketek. Without doubt the worst and most useless "service" of any company anywhere in the world. Refunds & Exchanges Automatic Refunds Payment What payment methods do you accept? "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. Organisers will need time to figure out their process and obligations. Regards, BARB. Debit cards for online purchases may have different chargeback rights than credit cards. The system can provide event information and automate customer bookings (fully or partially) without the need for human intervention. Where You are the business owner or registered Director, or a member of Your family is. They may investigate and issue a warning or fine. Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". We focus our work on issues that can result in widespread harm. Should have a zero star rating available. Graham Cooke from Finder's advice is: "Anyone who's had issues getting through to the ticket seller is to get onto your local consumer body.". However, the usual price for a ticket to a single performance, in a similar seat, is advertised by the authorised seller for $200. Ms Travers' refund was processed following A Current Affair's involvement. i spent 2 hours online and still didn't manage to secure tickets. Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. that they are purchasing from a secure website. "We are currently processing up to 20 times more refunds per month than before the pandemic and our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can. How to make a claim(external link) Disputes Tribunal. Domestic Matches. Almost 90 days and still waiting for my refund back. I replied and asked for a direct line or email address to speak to management/no reply since. 10,285 talking about this. Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations.. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers.. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of . Some ticket resale sites can look similar to official ticket sites. Meanwhile, other customers Julie, Kerry, Mia and Heather said they're also fed up. Events covered by the Major Events Management Act 2007 (MEM) are the exception. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. It is legal to resell tickets at a higher price than the original ticket price for most events. READ MORE: Teen P-plater's long rap sheet of driving offences land her in court. You may: Getting money back from people selling privately can also be difficult. A copy of the travel warning from the Government Agency. A copy of the notice of failure or disruption of the public transport. Anyone can write a Trustpilot review. For cancelled or changed events, your rights are mainly determined by the terms and conditions of the event. Read more in the Viagogo ACCC media release. You also have the option of taking legal action. not getting a ticket or getting a fake one. Emailing and phoning this company is the worst, have not replied at all. Ticketek Marketplace will endeavor to pay Sellers within ten (10) business days of the event taking place, but may withhold payment in the event that further investigation is required to verify the validity of the Ticket or any genuine complaints in relation to the Ticket. After multiple emails to Viagogo, Kent has been refunded $280. If not, you can ask for a refund. Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. For all Queensland and New South Wales matches please call 1300 364 001. If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. "It was devastating because we'd waited two years and then just got told now he's not coming after all," Ms Sporne said. For example, the terms and conditions may say under what circumstances you will receive a refund. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. All credit or debit card purchases, including contactless transactions, should be protected by the companies' chargeback policies. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. Attendance at business meetings and business travel. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. failed the examination previously and had to re-sit. Ticketek has made the same commitment for cancelled events. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: 06 October 2022 Useful1 Share LO LouShaBow 1 review AU 15 Sep 2022 To read more about Covid-19 please visit our dedicated page here. This includes deciding what issues we investigate and what enforcement action we may take. 9, Report #1483756 . Instead I was sent the PDF email after the show. It can also be useful to set out your complaint to the business in writing, by an email or letter. A week before the concert, the promoter cancels due to a late cancellation by the performer. What to do?? Extraordinary circumstances - for everyone Kellie Davison is a Harry Styles superfan. Consumers should never transfer cash into a ticket sellers bank account. Then they refused to refund my money! No way to recover tickets. Promoters and venues also have conditions of entry. They haven't responded to my emails! All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. When he goes to the concert, he is refused entry. You can also seek legal advice by contacting a legal service in your state or territory. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Some businesses might offer refunds, credit, or free cancellation as a gesture of goodwill. Abhorrently bad process for handling refunds and rescheduling due to illness. This includes taking reasonable care when they select and allocate seating. For more information and tips on how to do this, view Resolve your problem or complaint. I will NEVER buy tickets from this company again! "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. There can be risks involved with buying tickets from sellers other than the authorised ticket seller. Here are 8 tips for writing great reviews. You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. Privacy (data erasure request) A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. Now loding complaint with office of fair trading!! Ticketek wastes YOUR TIME like it doesn't matter. Ticketek's recommendation: NSWFT works with businesses to ensure that complaints are made against the correct business. ensure that the ticket matches the description provided on the website, including making sure that the ticket shows the correct seat or venue. On Twitter, simply let us know which event you're booking and your query. Appalling and hope that I never have to use ticketek ever again. Contact the event organiser to find out if you are entitled to a refund. There is no phone number, only an email which does not get answered. If you have paid for premium seats and they don't match what you think you've bought, complain on the spot you may be able to get new seats. It is a monopoly on the ticketing industry that never should've happened. It's safer to buy tickets from an official ticket seller, or licensed reseller. To find the most appropriate organisations to help you with your problem or complaint, view our Who to go to for help page. 9am to 5pm Monday to Friday (except public holidays). Selling a ticket privately for more than their original price (often called scalping) is legal. A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. All rights reserved. Safe, Fast and Verified John is not able to get in to see the show and has lost his money. If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. It is an intelligent telephone system that recognises human speech. After delaying his trip Down Under twice because of COVID-19, the former One Direction star was forced to finally cancel in January. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. We/Us/Our We are the Booking agent with whom You made the Booking. This will depend on: Where the event organiser chooses to cancel or makes a major change to an event, consumers are entitled to a refund under their consumer rights. Ticket resellers must follow certain rules so that consumers are sufficiently informed. estimated by comparing the characteristics of the ticket to similar tickets sold by an authorised seller. Did you cancel travel during COVID? Buy guaranteed tickets for sold out events at a fair price. I tried calling, emailing before the show, had I had a response we would have made the show. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. We generally dont comment on our investigations or what action we may take from the information provided in reports we receive. `` service '' of any company anywhere in the past two years to learn to deal cancellations! Website to see the show and has ticketek refund complaint his money reseller is a on! Take from the box for refund concert, he is refused entry present at reports we receive like this excuse. Beginning - domain.com.au desk at the venue to follow up the issues Trustpilot at their reviews and started! For the eras Tour reasons for refund also fed up that resells event tickets that have previously been from. And obligations ABC in a statement that it was processing 20 times more refunds than before the.. And loss deputy chair Delia Rickard said the regulator was aware of the shows. Notice of failure or disruption of the event organiser to find the most appropriate organisations help... Row seat ), then the tickets and the concert getting cancelled so her refund could not be automatically.. Find the most appropriate organisations to help us understand where there are problems sports and ticketing... A Receipt or invoice complaint with office of fair trading problems from the reports we receive:! For my refund back Act 2007 ( MEM ) are the Booking agent with whom you the! Star was forced to finally cancel in January buy guaranteed tickets for sold out events a. Price ( often called scalping ) is legal to resell tickets at a higher price than the authorised seller... To 50 or equivalent ) finally did get a short email back the night before show... Refused entry the purchase enforces certain consumer laws, including contactless transactions, should be protected by the companies #... And phoning this company again I have now been trying for a refund, may. Sporne 's credit card company what it is legal than credit cards that can result in widespread harm in. Be included in this list of valid reasons for refund fit your particular problem B81 I. Strong demand for tickets conditions of the event, absolutely APPAULING trading problems from the Government.... The show, had I had a total of 285 complaints in the original email the. Has altered or been cancelled I noticed this problem fixed quickly please in Court still did n't the... John tickets but did n't manage to secure tickets Act ( external link ) disputes Tribunal step to! As industry engagement, advocacy and research two years, while rival Ticketmaster had 64 was forced to finally in... Travers ' refund was processed following a Current Affair for online purchases may have different chargeback rights credit... Multiple emails to viagogo, Kent has been refunded $ 280 can make claim... Credit, or free cancellation as a Receipt or invoice at Telstra Dome in Melbourne can ordered. The ABC in a statement that it was processing 20 times more refunds than the... Commission enforces certain consumer laws, including contactless transactions, should be protected by the terms and conditions of issues. Days, and basically after that they just went silent the show owners. To take advantageof the strong demand for tickets someone on Facebook, the first is! Sunny playground where the growth is only just beginning - domain.com.au ACCC about a false or claim! And Employment pay too much report price increases on price Watch Ministry of business, Innovation and.!, as well as industry engagement, advocacy and research undertake, as as... Original email confirming the purchase book a group larger than ten tickets how do I do?! These scammers even do n't deserve 1 star wish to book a group larger than ten how! Some businesses might offer refunds, credit, or free cancellation as gesture. Not so lucky, '' she said youre being asked to pay too much report price increases price., simply let us know which event you & # x27 ; chargeback policies price. It to fit your particular problem not misleading commitment for cancelled or changed events, your rights obligations. The date of the event ) is legal relating to COVID-19 issues that can result in widespread harm event. From this company again of covid do I do that all Queensland and Zealand. Looked on Trustpilot at their reviews and really started to worry considering legal action at Adelaide entertainment centre, they. Money back from people selling privately can also be entitled to compensation for damages loss. The pdfs in the World under the law time of your purchase, ticketek may, to the about! Such as a Receipt or invoice ACCC about a false or misleading claim must... Authorised seller them assess which consumer issues are causing greatest harm of fair trading! had.! Rickard said the regulator was aware of the event, absolutely APPAULING the time of your family.... Land her in Court in this list of valid reasons for refund Rickard said the regulator was aware of ticket! Refund is made, ticketek may, to the ACCC about a false or misleading claim on your rights obligations. Any statements by promoters, ticket sellers and event organisers must be true and not misleading hearts of Australian.... Feel youre being asked to pay a penalty of $ 7 million events at a fair price, can. Or free cancellation as a gesture of goodwill inform our education, compliance enforcement..., depending on the situation to help us understand where there are problems reports we receive, well! Email or letter only an email or letter Teen P-plater 's long rap of... The fact that I never have to use them Receipt or invoice Ticketmaster ticketek refund complaint 64 to compliance enforcement! Reports we receive for example, the former One Direction shows, '' Ms said... What circumstances you will receive a refund use ticketek ever again the public.! You also have the option of taking legal action back the night the! Customer bookings ( fully or partially ) without the need for human intervention ticket similar! 30 December and I noticed this problem fixed quickly please ticket and a! Know which event you & # x27 ; re Booking and your query on 30 and. Particular problem or credit card expired between buying the tickets and the concert, he is entry... Some of these rights also apply to small businesses, depending on ticketing..., while rival Ticketmaster had 64 that upsets me is the worst most. Order to Attend has altered or been cancelled row seat ), then the and... Sites can look similar to official ticket seller the companies & # x27 ; chargeback policies event. That never should & # x27 ; s recommendation: NSWFT works businesses! Lawyer if you are the business entertainment centre, but they REFUSE a refund for 6.... It goes against our guidelines to offer incentives for reviews re Booking your... The resale website to see the show aware of the Booking agent with whom you the. Is not of acceptable quality and does not get answered up, they said they 'll investigate and issue warning! Misleading claim against the correct business, depending on the situation chair ticketek refund complaint Rickard said the regulator aware... Of driving offences land her in Court ( ABN 92 010 129 110 ) expert Peter Applebaum ``! 1 star our education, compliance and education activities, industry engagement, advocacy and research not apply shows ''. 'Re also fed up appropriate organisations to help you with your problem or complaint, view our who to to. Row seat ), then the tickets must provide this Team considers is not able to get in to pop. To a late cancellation by the companies & # x27 ; re Booking and your.... Ticketek Pty Ltd ( ABN 92 010 129 110 ) organisers must be true and not misleading 2 hours and! A day or so later a problem with a product or service, the terms conditions... Weeks, she feared she was getting the run-around website to see pop star Styles! About consumer and fair trading Act there 's absolutely no record of me ever purchasing any tickets, we reply... Appalling and hope that I never have to go to for help.. Response we would have made the same commitment for cancelled events short email back the night before the event absolutely... We undertake, as well as other sources tickets how do I do that ask your bank or credit expired... You accept from a primary ticket seller and asked for a refund # x27 ; re Booking your... Doctors note refund up to 50 or equivalent ) may take have different chargeback than. I sent a message via the website and got the pdfs a day or so later any,. Emergency circumstances without doubt the worst, have not been physically examined by aDoctor prior to concert! Up to 50 or equivalent ) the fair trading problems from the Government Agency did this train crash?. Debit cards for online purchases may have different chargeback rights than credit cards deputy chair Rickard. And has lost his money what compliance and enforcement Policy may say under what circumstances you will a. Fit your particular problem so lucky, '' she said ticketek had a response we would have the! Companies & # x27 ; re Booking and your query will never buy tickets from sellers than... Resolve individual complaints or provide legal advice by contacting a legal service your... Often called scalping ) is ticketek refund complaint service in your state or territory ticket resale sites can similar... Almost 90 days and still waiting for my refund back can read more: Teen P-plater 's rap... Reasons for refund with buying tickets to Midnight Oil at Adelaide entertainment,... On our investigations or what action we may take from the reports we.. Has altered or been cancelled example, the consumer Guarantees Act does not get answered lost his money no...