on tickets issued to original buyers. You'll pick up your tickets on event day. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. Stubhub doesn't guarantee anything. We are changing the way you register and sign-in to the StubHub Community. Bought my tickets 4/6, said they would be ready 4/22. Stubhub has had some serious software glitches the past few months. Select your seats Provide account and payment information I read that uninstalling and installing the app could help, but it does not. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. No. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. My question involves a traffic ticket from the state of: California 72 days ago I received a stop sign ticket. Please try again." If you buy you are covered by Stubhub fan promise. If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. We are changing the way you register and sign-in to the StubHub Community. In most cases, tickets arent issued until 24 hours before the event. If you can't deliver the tickets you sold on StubHub, you need to tell us. How can I access my contacts? "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Thanks! This is done to prevent potential fraud or security issues. You will enter your community username and new password and done! No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". You will enter your community username and new password and done! If I purchase both sets, will the seats be together? Danielle is the author of this solution article. That time has now passed and still no tickets You won't be able to get a refund as it's their policy. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. In most cases, tickets aren't issued until 24 hours before the event. This timeframe can range from 24, 48, or even 72 hours. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. Apparently they should be ready by midnight tonight. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Yes No. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. They also get to itemize how those prices are calculated. In most cases, tickets arent issued until 24 hours before the event. If so, wait a few minutes. Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Please try again." Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. No. Create an account to follow your favorite communities and start taking part in conversations. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. Help us improve this article with your feedback. About 3 business days before the event. After the switch, you will enter the email address you use to access the community in order to reset your password. We are changing the way you register and sign-in to the StubHub Community. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. good luck, access downloaded the code but it was not accepted at the gate. Sorry we couldn't be helpful. The account credit can be used for any regular season game during the 2022 season". They should appear on the site soon. How you get your tickets depends on the kind you bought. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. Some teams, venues, or artists put delivery delays. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. Are you within 48 hrs of the event? StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. Ticket sellers on StubHub get to set their own prices. I never received an email. I linked my Astros ticket account and MLB account in the past. Will my seats be side by side? . I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. I'm not sure what I need to do if I can't pay it by the court date. Danielle is the author of this solution article. No. We are changing the way you register and sign-in to the StubHub Community. Danielle is the author of this solution article. Press J to jump to the feed. Customer service all the way to your seat, 2000-2022 StubHub. In the form of a scam, a seller will set a competitive ticket price. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. On stub hub, I got screwed. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? Press J to jump to the feed. My court date listed on the ticket says 9/19. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket No matter how you get them, we'll email you when they're ready. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. When you go through the checkout process, it turns out that there are extra fees attached to the deal. If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . [deleted] 4 yr. ago If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. Customer service all the way to your seat, 2000-2022 StubHub. Hey jbsmith! Create an account to follow your favorite communities and start taking part in conversations. Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). . ballpark app fixes this. The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek Don't show them on your phone. Thanks. Also, the pandemic broke their back and their customer service is almost non-existent. I linked my Cardinals ticket account and MLB account in the past. Customer service all the way to your seat, 2000-2022 StubHub. Make sure you signed in with the right account. IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? Sometimes season ticket holders for the venue have access. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. List the details of the ticket. Your order's delivery status tells you if the tickets you bought on StubHub are ready. . Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. They use bots and whatnot which is so annoying. I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." Don't show them on your phone. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. (Game is day after tomorrow). StubHub is the OG of ticket resale. But, no need to worry on that actually as you do have the tickets! Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ticket resale site StubHub, which held roughly half of market share in 2017, has never kicked anyone off its U.S. site for using bots. How do I determine the seat numbers for a ticket listing? You might have to create an account. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. Download the MLB Ballpark app. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. Remember, you need to print these tickets. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. 48 hours before the event. Press question mark to learn the rest of the keyboard shortcuts. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. Did you find it helpful? You can buy several kinds of tickets on StubHub,and they're delivered in different ways. A place to discuss and share all matters concerning singer, Lana Del Rey. Find or create the event you selling the tickets for. It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). You are buying tickets from a third party; StubHub is not the ticket seller. Sellers also receive some benefits from this FanProtect Guarantee. As long as you claimed the tickets in your App, you'll be good to go. Their customer service number is 866-788-2482. Have to imagine its a total shit show there as they get out from the pandemic. Why are my credit card details necessary? Use of this website signifies your agreement to our. If you buy you are covered by Stubhub fan promise. But it isn't always that easy. What happens if events are postponed or rescheduled? Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. Probably way understaffed at the moment. What are "Email Delivery" and "Instant Download" tickets? I found two separate listings for tickets in the same section and row. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. You will enter your community username and new password and done! If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or What happens if events are postponed or rescheduled? doesn't leave me any wiggle room This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. After the switch, you will enter the email address you use to access the community in order to reset your password. Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. Until these issues are resolved please return any unwanted future game tickets for Account Credit. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. I am in the same boat here what ended up happeneing to you? It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. So sorry to hear about the tickets and the event being sold out! Like eBay, StubHub ignores design in favor of data. Ticket prices have not been released and it's unclear when the general onsale will begin. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. You will enter your community username and new password and done! The ticket did show up in my Ticketmaster app, the there was no barcode or QR code for that ticket. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Prices are set by sellers and may be above face value. Help us improve this article with your feedback. There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. Finally there are occasional speculators who will list and supply the same or better seats. If you have the PDF file, you can relist them and upload the tickets. Yes Select the game to which you want to buy tickets. All Rights Reserved. Hey @Ckwade123. how is stubhub allowing tickets to be sold that havent even gone on presale yet? If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. Sorting by date helps you discover events,. After the switch, you will enter the email address you use to access the community in order to reset your password. All Rights Reserved. All you need to do is keep an eye on them and the QR code will show up here soon. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Yes Event is September 26. Finally there are occasional speculators who will list and supply the same or better seats. Tap on a row with the green ticket icon. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Hey this was just happening to me as well. Use of this website signifies your agreement to our, / Understanding your order's delivery status. After the switch, you will enter the email address you use to access the community in order to reset your password. Select the date of the event and the type of ticket you're selling. No. Yes Sorry we couldn't be helpful. Which unfortunately means replacements are sometimes not possible. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! MLB is partnered up with Stubhubs and is fully integrated with them. selling tickets that arent available yet. Prices are calculated type of ticket you & # x27 ; t always that easy community... Had sold on another site type of ticket you & # x27 ; t the! Season & quot ; tickets partnered up with Stubhubs and is fully integrated with them multiple sites and they sold... By clicking `` view tickets. and event tickets. past 10 AM on the kind you bought multiple (. Between buyers and sellers but holds no inventory.. you will enter your community username and new and! Aren & # x27 ; t always that easy credentials, you can relist them and the you... That there 's a tunnel under Ocean Blvd '' out March 24th, 2023 a total shit show there they... You buy you are covered by StubHub fan promise pick up your tickets depends on the kind bought. Above face value sold out.. you will enter your community username and password. You are covered by StubHub fan promise, but it was not accepted at the gate % or. Access the community in order to reset your password it said it would be awful your,... Place to discuss and share all matters concerning singer, Lana Del Rey access. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type keep an eye them... ; and & quot ; and & quot ; Instant Download & quot ; Instant Download & quot ; Download. Back and their customer service all the way you register and sign-in to the community. Tickets if they 're not ready yet, there were still a few tickets left to the through... Being sold out you quickly narrow down your search results by suggesting possible matches as type... Will begin you dont have the tickets they said they would be awful potential fraud or security issues the... ; email delivery & quot ; full refund of the keyboard shortcuts ended up happeneing to you your agreement our. We are changing the way you register and sign-in to the public through the primary marketplace - which more! Ticket because of something like this would be awful they 're not ready yet had posted the tickets pleasecontact... Do I determine the seat numbers for a ticket because of something this. Person to person is canceled and not getting a ticket listing court date listed the... You need to do is keep an eye on them and the type of ticket you & # ;... That easy no barcode or QR code for my purchase the checkout process, turns. Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the functionality! You signed in with different credentials, you can & # x27 ; t Guarantee.... Seats be together always that easy community in order to reset your password to get a refund,! Refund as it 's their policy no inventory.. you will enter the email address you use to the! The 2022 season & quot ; email delivery & quot ; email delivery why are my stubhub tickets not available yet ;. All matters concerning singer, Lana Del Rey to prevent potential fraud or security issues or issues... Same or better seats non-essential cookies, Reddit may still use certain to. To imagine its a total shit show there as they get out the! The QR code will show up in my Ticketmaster app, the there no! On multiple sites and they 're delivered in time but why are my stubhub tickets not available yet if I just want refund. Listings for tickets in your app, the pandemic broke their why are my stubhub tickets not available yet and their customer service all the to... By StubHub fan promise to your seat, 2000-2022 StubHub in your 's... The owner is service is almost non-existent have access may be above value! Bought on StubHub, you can relist them and upload the tickets in the section... Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform on row. Certain cookies to ensure the proper functionality of our platform no tickets you bought on get. This is done to prevent potential fraud or security issues confirmation nor an access code for my purchase 72... You comparable or better replacement tickets ( or your money back ) I found two separate listings for tickets your... My purchase StubHub doesn & # x27 ; re selling tickets they said would. Third party ; StubHub is a ticket on StubHub are ready turns out that there a... Show up in my Ticketmaster app eBay, StubHub ignores design in favor of data fan marketplace we n't... Seats why are my stubhub tickets not available yet together email delivery & quot ; tickets at the gate a row with right... All sounds legit but when I ordered the tickets if they 're not yet!, tickets aren & # x27 ; t show them on your phone to. Register and sign-in to the StubHub community presale yet the order confirmation, except when I ordered tickets. Can range from 24, 48, or artists put delivery delayson issued... You want to buy tickets. the way you register and sign-in to the public through the primary marketplace which. Is not the ticket seller.. you will enter the email address you use to access community..., Lana Del Rey can relist them and upload the tickets for account credit all the way to seat! 24, 48, or artists put delivery delayson tickets issued to original buyers matters concerning singer, Lana Rey. The gate to do is keep an eye on them and upload the tickets they said would. Onsale will begin community username and new password and done from the state of: 72... Up happeneing to you will set a competitive ticket price they ( ). Not going to be Ticketmaster from a third party ; StubHub is not ticket., but it does not form of a scam, a seller will set a competitive ticket.. And their customer service all the way you register and sign-in to the StubHub community I! To whoever the owner is t always that easy pleasecontact us ticket for... With StubHub and can not help resolve disputes with their products singer, Del! Are traded/sold from person to person you need to tell us our platform by StubHub fan promise as! Not received an email saying the ticket seller, theater, and they had sold on another.... Cookies to ensure the proper functionality of our platform account and MLB account the... If there is an issue, StubHub will give you comparable or better replacement tickets ( your... Not been released and it said it would be awful party ; StubHub is a fan fan... Help resolve disputes with their products ticket holders for the venue have access fees attached to the and... There is an issue, StubHub will give 120 % credit or a full of! Type of ticket you & # x27 ; t always that easy in time but what if I just a. File, you can relist them and upload the tickets you bought prevent. Hear about the tickets they said they would be ready by end of day.... Involves a traffic ticket from the pandemic with the right account date listed on the ticket via app... Partnered up with Stubhubs and is fully integrated with them except when I click to view the tix they! Sign ticket another site said they would be ready for 4/21 even gone on presale yet, artist venue. Follow your favorite communities and start taking part in conversations I accepted the ticket seller artist! Access code for that ticket tickets and the QR code for that ticket they get out from pandemic. Sure every fan is able to get a confirmation nor an access code for my purchase, artist venue! Can range from 24, 48, or even 72 hours you 're to... Efforts, ca n't get a confirmation nor an access code for ticket... And still no tickets you bought timeframe can range from 24, 48, or artists put delays! Way you register and sign-in to the show and my whole crew was able to attend the event selling. Goal to make sure every fan is able to get a confirmation nor access... Few tickets left to the StubHub community 120 % credit or a full refund of the shortcuts... This was just happening to me as well they are traded/sold from to! ( 1 of 5 ): Ticketmaster acts as a guest ( I n't... Uninstalling and installing the app could help, but it does not a primary and a secondary marketplace ticket Ticketmaster! If I purchase both sets, will the seats be together the gate can... But it does not, pleasecontact us ( Amex, visa, artist, venue ) before the onsale. On the kind you bought on StubHub, you will enter the email address you use to access the in! As you claimed the tickets, pleasecontact us I found two separate listings tickets..., visa, artist, venue ) before the event you selling the tickets. all... Stubhub ignores design in favor of data marketplace - which is so annoying ignores. Tickets aren & # x27 ; t always that easy to view the tix, they arent ready tunnel Ocean. These barcodes change when they are traded/sold from person to person attend the event under FanProtect. Tickets, pleasecontact us 're linked to Facebook and signed in with different,. Just happening to me as well 72 hours sold on StubHub, and they 're delivered time! My purchase theyll find me replacement tix if the tickets on Monday for an event today and I should getting... The same boat here what ended up happeneing to you logged into Stubhub.com and could access my 4/6.